AutoZone Auto Parts Claim this business
Quick answers about AutoZone Auto Parts
Listed under Auto Parts Stores. located in Houston.
About
AutoZone Auto Parts is a auto parts store located in Houston. They offer car repair and service services. Rated 4.2 stars from 1716 Google reviews.
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- Address1818 Gessner Rd, Houston, TX 77080, USA
- Phone(713) 973-7378
- HoursMonday6:00 AM – 12:00 AMTuesday6:00 AM – 12:00 AMWednesday6:00 AM – 12:00 AMThursday6:00 AM – 12:00 AMFriday6:00 AM – 12:00 AMSaturday6:00 AM – 12:00 AMSunday6:30 AM – 12:00 AM
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6 photosReviews
I had a great experience at AutoZone thanks to Artemio who helped me swap out my battery and diagnose my car issue. He was extremely knowledgeable, professional, and friendly throughout the whole process. He took the time to explain everything clearly, answered my questions, and made me feel confident and secure with my purchase. It’s rare to find customer service this genuine and helpful. I really appreciate his patience and positive attitude. He turned a stressful situation into a smooth and reassuring experience. Thank you again for the outstanding service Artemio!!
I've been dealing with autozone for over 40 years. And never have, I never had the experience I did yesterday. At this store, the guy was so rude. And he couldn't even help me with my warranty saying I didn't have it. And then he says, look at the screen and tell me if you find it. And right there, it was.. on a water pump that he said its not in stock. And I'm already Frustrated with His rudeness he did not honor my warranty. And when I asked him, I needed a another part, I gave him the part number, and he pulls up a totally different part trying to sell me that and accusing me of telling him that I said, condenser, I never said the part name. I asked him just look up the part number and he says, where did you get this part number from? Hello, another autozone. It's only self-explanatory. So I asked him how long he has been working there over 40 years. It is time for him to retire because he is not A respectful person and is rude. Doesn't like his job and I will never step foot in another autozone. For as long as I live because of one of your disrespectful employee. I just can't believe y'all could allow a person like that to work for y'all, no matter how experience he is. And it takes a lot for me to get upset and would never disrespect anybody. But that man, there does not deserve respect from anyone.
This store always has my parts in stock, and if not they'll order them upon request. They make sure they're ordering the right part, and have saved me a lot of time by doing so. I always choose this store because I can count on them. They've given me advice many times and always explain things thoroughly. Their staff is friendly and works quickly, keeping the lines moving and wait times short.
Kaitlyn initially helped me over the phone- I needed a car battery and coolant She recommended me the right battery thats within my budgey and ended up helping me remove/ put the battery in the car. She’s very kind, sweet and knowledgeable.
The other day I was helped by Sylvia Martinez, what a Godsend of a person! While someone else originally assisted me, she finished helping me and also realized my battery was still under warranty. I was driving my mother's car, who is sick and can't remember any past repairs, so the fact that she helped me recover that info made a significant $ difference. Overall, her customer service was outstanding! Thank you Sylvia 🧡 You really turned my day around!

