AutoZone Auto Parts Claim this business
Quick answers about AutoZone Auto Parts
Listed under Auto Parts Stores. located in Houston.
About
AutoZone Auto Parts is a auto parts store located in Houston. They offer car repair and service services. Rated 4 stars from 1164 Google reviews.
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- Address7729 Westheimer Rd, Houston, TX 77063, USA
- Phone(713) 782-1567
- HoursMonday7:30 AM – 10:00 PMTuesday7:30 AM – 10:00 PMWednesday7:30 AM – 10:00 PMThursday7:30 AM – 10:00 PMFriday7:30 AM – 10:00 PMSaturday7:30 AM – 10:00 PMSunday8:00 AM – 10:00 PM
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6 photosReviews
I meant to do this review right after my experience, so I hope I have the employees name correct 😬 but I believe his name is Rudy. I visited the store a couple of weeks ago and he was so helpful and is a great asset to the store/company. He has a great energy/personality and great with customers. Wanted to highlight/spotlight him for helping me with questions and having to buy a new battery. Thanks, Rudy!
Woke up this morning to a dead car battery, so I had to remove the battery myself, Uber to AutoZone, and figure out what was wrong. I was expecting it to take hours, but the entire process took about 10 minutes thanks to the amazing team there. A special shoutout to Erik Betancourt! He was friendly, knowledgeable, and incredibly helpful. I walked in frustrated, hot, sweaty, and already having a rough morning, but I walked out smiling. Great customer service really does make all the difference. Whoever hired Erik deserves a pat on the back! And if he ever decides he wants to get into banking, I may just have to recruit him. 😊 Thanks again for turning a stressful morning into a great experience!
It was horrible. I gave the manager my license plate to pull up my vehicle so I could buy a battery and he still sold me the wrong battery so it tied my money up they didn't even have the one I needed and he did nothing to fix the issue. I left with no battery and I couldn't even go buy another one because my money was gone and I had to wait for it to go back to my account. I was there for almost an hour the manager stated he's leaving anyway so it's like he didn't care. He could have done a over ride and gave me my money since I paid with my debit card and I could have went to the other location that was 2 miles away and bought my batter since it was his fault he sold me the wrong battery. I'll never go there again
I had the worst experience I’ve ever had at an AutoZone. The staff was extremely unprofessional, rude, and disrespectful throughout my visit. They seemed poorly trained and were not interested in helping customers. Instead of providing assistance, they were dismissive and spoke in an impolite manner. Customer service at this location needs significant improvement, and the employees should receive proper training on how to treat customers with respect. I would not recommend this store based on my experience.
I had an amazing experience at this AutoZone location thanks to Carlos. After a long and exhausting day dealing with car issues, I accidentally purchased the wrong battery because I said the wrong year. As soon as Carlos started the installation, he immediately caught the mistake. He calmly walked me through returning the battery, helped me get the correct one, and installed it without any frustration or hesitation. He was extremely patient, respectful, and kind the entire time, which truly meant a lot given how tired and stressed I was. The entire installation took under 15 minutes, and his professionalism and customer service were outstanding. Carlos went above and beyond, and honestly, he should be running the store. Experiences like this are why I’ll continue coming back to AutoZone.