O'Reilly Auto Parts Claim this business

Kaylah Loebigon Google

3 months ago

I have to start by saying that my experience when I first entered the store was unfortunately not great. Natalie was assisting me, and based on my previous experiences with O’Reilly Auto Parts, I understood that employees are generally able to help customers identify parts and provide guidance on things such as batteries, headlights, and other basic automotive needs. When I asked Natalie a few simple questions, she was unable to assist me and essentially left me to figure things out on my own. As someone who was already stressed and trying to resolve an issue with my vehicle, this was frustrating. It was a simply light change but unfortunately I had minor knowledge on replacing light fixtures! Thankfully, I then spoke with the manager, Jose, who was assisting another customer at the time he completely turned my experience around. He took what was a 0 out of 10 experience and made it a 10 out of 10. Jose not only helped me replace my rear lights and headlights, but he also took the time to teach me how to do it myself. I love learning new things, especially when it comes to my car, and he patiently walked me through the process while explaining how often these items should be checked and replaced. I shared with him that I lost my dad last month and that I’m just now learning how to take care of many of these things on my own because I was always used to my dad helping me. Jose showed genuine kindness and went above and beyond. He didn’t just help with one light—he made sure all three lights that needed immediate attention were taken care of. Because of his help, I was able to get a ticket for a defective light dismissed. Had Jose not been there, I honestly don’t know what I would have done. I wanted to take the time to recognize Jose because exceptional customer service deserves to be acknowledged. He was knowledgeable, patient, professional, and truly demonstrated what great leadership looks like. His attitude and willingness to help made a difficult situation so much easier for me. Thank you, Jose, for your kindness and for taking the time to teach instead of simply doing the job. O’Reilly is fortunate to have a manager like you, and I hope your hard work and dedication continue to be recognized because you absolutely deserve it.

Mindy Duon Google

2 months ago

I had a disappointing experience yesterday at this store. I called in to have a failed part checked under a lifetime warranty that I purchased a few years ago. However, the employee on duty refused to even look up my information and warranty status, stating that no manager was on site. I understand that certain decisions may require a manager, but simply checking a purchase record or warranty status should not be beyond the capability of staff. The lack of willingness to assist or even attempt to help was frustrating and felt dismissive.

Lupe Garciaon Google

2 months ago

I didn't like the miscommunication over the phone with the representative by the name of Maria. Although she spoke proper English she didn't have common sense and kept delaying me finding my part. I don't know who hired her but she gave me a run down over using my commerical account. I can't get my job done in a timely manner if she is holding me up from finding out the prices to get back to my customers. I always use different locations and this is the first time I had something like this happen over the phone. Communication skills are not her best qualities so maybe we can move her to stocking shelves and not answering the phone. Thanks

Leeah Lopezon Google

7 months ago

Maria was so helpful. I cannot express how grateful I am that she was able to help me with my car, and was able to help me change out my battery terminal (something I have no experience in doing at all). It so refreshing to have another woman helping me out with car issues, typically auto part stores are intimidating to me. Regardless, I will be back again to this location for any parts I may need to purchase in the future and will always be asking for Maria!

Raissaon Google

2 months ago

The techs went out of their way and installed the battery we purchased there, even though the manual advised not to due to complicated process.