Avis Car Rental Claim this business

Filippo_bon Google

7 months ago

Unpleasant experience as always. I used Avis twice and for long commutes over the past few months. There is always some issues or hidden fee I was charged for. The first time the car broke down and I had to replace the vehicle and extend the rental period. I was charged for the whole rental including the days I couldn't use the first car. They were not really helpful to find a solution or a better option for me. I trusted them to keep the new car longer but I had no idea the would charge me the double. I had to dispute this with my bank and Avis customer service, wasting lot of time on the phone. On top of that I was charged for the refueling, even if I had returned the car with full tank. They gave me a 3 days coupon as compensation, but it turned out it was only 1 day. The second and definitely the last time, I got the car with not a full tank, so I took a picture of the indicator but didn't say anything to the agent. They are supposed to let you know that and it's not written anywhere I have to communicate that immediately to them, especially if you are in a rush. Also the key fob was not working perfectly and the car didn't start for a couple of times. When I dropped off the car, they had to charge me bc at the pick up location they put full tank on the agreement. Again I needed to dispute this transaction with my bank. This only happened with Avis and I will definitely stay away from them in the future.

Alton Densonon Google

2 months ago

⭐⭐⭐⭐⭐ I have been renting from this location for years and have maintained President’s Circle status for a long time. As someone with extensive rental car experience, my expectations are naturally high. At the same time, I consider myself very pragmatic and easy to please. Give me a clean Toyota Camry or Honda Accord, provide the service you promise, and I’m perfectly happy. I’m not one of those demanding customers who expects the impossible, but I do know how things should work—and this team consistently gets it right. In my opinion, they are the American Express of rental car agencies: dependable, courteous, service-oriented, and consistently exceptional. What truly sets this location apart is the people. Paula, Chea’, and Gina are absolutely phenomenal. They go above and beyond to ensure every rental experience is smooth, efficient, and stress-free. Their professionalism is matched by their genuine warmth, friendliness, and commitment to customer service. They treat customers with respect, remember the details that matter, and make you feel valued rather than simply processed through a transaction. In an era when great customer service seems increasingly rare, this team continues to set the gold standard. I genuinely look forward to each rental because I know I’ll be greeted with a smile, treated with kindness, and taken care of by people who truly understand what customer service is supposed to look like. Over the years, they have earned my trust time and time again. That trust is the reason I continue to return, and it is the reason I enthusiastically recommend them to others. If you have the opportunity to work with Paula, Chea’, or Gina, you’ll quickly understand why I have remained a loyal customer for so many years. Thank you all for consistently exceeding expectations. Your professionalism, dedication, and genuine care for your customers have not gone unnoticed.

Isaac Won Google

4 months ago

Almost every time I have rented here, whether a week or a day in advance, they say they have no cars (even though it lets it go through online). Once when realizing I had prepaid they scoffed, and said they “guess they could find me a car.” Regularly made to wait long amounts of time with little communication.

Tyson Stropleon Google

2 months ago

Mike was super helpful. Only needed the car for the day and I was nervous about bringing it back dirty. There were little stickers that said " if there is sand in this car you are getting fined". We made sure to leave the beach at the beach.

Johni M.on Google

a month ago

Shay was wonderful and joy to be around she was patient as I had to work things out on my end. Was able to get the car I needed and she was so friendly. Tha k you so much Shay!!