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Joon Baeon Google

2 months ago

This place is a joke. They still use paper receipts. They tried to scam me by charging $16.99 for refuel even after I refilled the gas tank. Owner said I had to show the gas receipt to remove the charge. What a stupid and shady owner! He can’t scam people like that. The funny thing was he asked if I refueled the tank before finalizing the transaction. I told him yes and one of his guys went and checked the fuel tank level. He still had a gall to charge the fee. Folks, don’t go to this place! Go to Enterprise next door

Lei Alohaon Google

3 months ago

This is going to be long. Arrived to pick up the Ford Mustang I reserved. I prepaid and had a $45 balance for the insurance I opted for. Upon arrival the wait was 30ish minutes. 1 person ahead of me, but the printer was the hold up. Finally, I'm about to get my vehicle and i state "I'm here for the Mustang" and I'm told "we don't have it" and I would be driving a Toyota Tacoma. I then am provided a rental agreement that shows NOT 45 due when I drop off but $200!!!!! He then provides the correct agreement and i am off. Drop off 😤 I am handed a receipt for $200 due, he tells me to call customer service!!!!! We argue he makes a call and handed me another receipt for 95 due! We argue he makes the call again and hands me me a receipt for $46.08 not correct but at this point my mind is blown, I am beyond angry, been there for an hour and just want to leave. No professionalism which it is not to be found these days so that is fine but my goodness birthday fun turned into nightmare dealings before and after! Apparently, the issue was they charged me an additional hour and an additional protection plan.....supposedly

Michelle Fonzaon Google

a month ago

Mr Ola&Stephon are awesome guys! They get you in in a timely manner answer any&every question you have! If theres no vehicle available they call and let u know ahead of time! I never have a problem with those guys! Very professional! In Houston on Kirby dr

Anjoli ilang-ilangon Google

a month ago

Please ignore all the negative reviews. I pre-checked my car online. Checking in and checking out was easy and smooth. Will definitely rent here again in the future. Thank you to the two gentlemen who helped me out today!

Leo Mailon Google

9 months ago

Absolutely horrible. They rent out cars with service issues and overdue oil changes. I've worked in rental for over a decade and this is definitely a costly negligence.