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Moneer Allwaimon Google

10 months ago

One of the best car rental experiences I ever had. I almost read most the reviews of the this store before I decided to rent. And I explored many of other places as well. For the pricing this is the best. For the reviews I was a little bit confused but I said let’s give it a shot! I booked online for a Ford Edge or similar but it wasn’t available when I reach the store so they gave me a Jeep Wrangler which I absolutely love and want. From the beginning the guy was there he was welcoming and so kindly, he explain to me everything and answered all my questions. Deposit was 300 bucks and it will return within one business work day as they said. Car was clean and almost 3/4 gas full. This car was Twin Turbo so in 650 miles I drove I payed only 100 bucks 👌🏾 Before a day of returning back the car I received an email and SMS to confirm the drop off as scheduled or to extend the days more which is great and easy service for those changing their minds and want to extend 👍🏽 I returned the car with same gas level. The guy and girl there were super kind and friendly. In couple of minutes all set and car was returned. Thank you guys and for sure I will rent again 🙏🏽 Areas for improvement: the main door lock of the store I think needs to be fixed because it is noisy when open and close.

Phil Newsomeon Google

4 weeks ago

This review is long overdue and will be a little lengthy. I booked the reservation thru Expedia for 6-27-26 thru 7-7-26. I called the rental agency on my way there on 6-27 requesting a specific vehicle if they had it. I spoke to Bee Taylor and she said they didn't have one but may have one by the time I got there but she couldn't promise there would be one. When I arrived, the agency was very busy(they are always busy per Edward but this is also when the World Cup was in Houston not far from this facility) and Bee was so friendly and professional with each customer she dealt with. When it was my turn, I gave her my ID and she said-you were the one that called for a particular vehicle. She said it's nice to put a face with the name. They didn't have the vehicle I wanted but they put me in a 2026 Rav 4 with 10,000 miles. Because they were so busy, after Bee took care of her part with me, I had to wait a little while as everyone else did too. But she kept us all posted as to when we each would have our car. When it was time, Edward took me to my car and was extremely friendly and professional also as he showed me what I needed to know about the car and I signed the necessary documents with him. I returned the car 2 days early and when I pulled into the parking lot, Tyler was busy by the car wash area and he came to my car before I got it parked and greeted me when I parked. He took care of what needed to be taken care of for the turn in of the car. I asked about the young lady who had waited on me when I picked up the car and she outside washing one of the rental cars. I told her how much I appreciated the quality service I had received from every individual I had dealt with and she was humbly grateful. They all handled the large number of customers with a smile, professionalism and wonderful people skills. I would highly recommend renting from this facility! They are awesome! I saw no disgruntled or complaining customers even though we all had to wait for a while to get our cars. There just seemed to be a peaceful atmosphere in the place, even as busy as it was. There was another male employee I observed as he placed people in their cars also as Bee was thru them and he was courteous and friendly toward the clients also. I don't know his name as he didn't wait on me. Thank you again Bee, Edward and Tyler!!!!

Talishaon Google

2 months ago

Today was an extremely stressful experience. I reserved a rental car with this Enterprise location, and I was told they would deliver it to my repair shop. When I arrived, we let Enterprise know I was there, and they said someone would arrive in 15–20 minutes. After waiting for over an hour, I called to ask where they were. That’s when I was told they don’t even service my repair shop and that I needed to be transferred to a different Enterprise location. My question is: why didn’t anyone call to let me know? I could have been sitting there all day waiting. Why wasn’t this mentioned when I made the reservation? The repair shop was only 15 minutes away. I understood that they couldn’t deliver the car, so I was willing to Uber to them since it was closer to my house. Then they told me they had no vehicles available until TUESDAY, five days from now. So what happened to the car I had reserved and was supposedly waiting on? What started as a simple pickup turned into a two-hour ordeal with no resolution. Now I’m left without a car, and all I got was, “Sorry.” The lack of communication and professionalism was incredibly disappointing. Customers should be notified immediately if a reservation needs to be transferred, rescheduled, or if no vehicles are actually available.

Donnieray Jron Google

2 months ago

​CUSTOMER EXCELLENCE REVIEW REPORT ​Location: Enterprise Rent-A-Car — Houston, TX (Travis St. / W. Gray St ) July 6, 2026 ​ ​As a returning customer who has rented from this specific Houston location three times now—most recently during the 2026 Independence Day holiday weekend—I am compelled to formally recognize the outstanding service provided by this team. This agency continuously sets the gold standard for what a seamless, customer-first rental experience should look like. ​🏆 Standout Leadership & Management ​The management team at the Travis/W. Gray location is nothing short of extraordinary. Having done business with them on multiple occasions, I want to personally commend: ​M. Turner ​Ms. Bea ​Their leadership is clearly reflected in the flawless execution of daily operations and the top-tier professional culture maintained at this branch. ​🚀 The Next Generation of Talent ​Beyond the leadership, this location boasts an impressive array of up-and-coming agents who display exceptional business management acumen and unparalleled "soft skills." Two rising stars in particular stand out for their ability to confidently manage high-volume situations and hold their own under any circumstance: ​Tayler / Tyler ​Miles / Myles ​Watch these names—they are absolute assets to the Enterprise brand and future corporate leaders in the making. ​💼 Overall Team Performance ​It is a rarity to find a location where every single staff member is perfectly aligned, but this branch nails it. The entire representative team is: ​Initiative-Driven: They don't just wait for instructions; they anticipate customer needs. ​Pursuantly Prompt: They value your time, ensuring you get on the road quickly and efficiently without sacrificing quality service. ​ My Final Verdict & Customer Shouts -Out goes to: ​" YOU ALL !!! " It is always an absolute pleasure walking into this particular Enterprise location. Thank you for consistently making my traveling needs your top priority. See you next time!"

Damien Larkinson Google

4 months ago

Received outstanding customer service today at this location which has been improving each time I’ve rented a car! Wish I got their names, but you can’t miss the two gentlemen near 7 ft tall with the lady probably under 5 feet. They were pleasant, accommodating and handling a rush of customers with ease, professionalism and efficiency. Much appreciated!