Enterprise Rent-A-Car Claim this business

Connie Hineson Google

a month ago

Very disappointing experience! I do not recommend renting at this location. The car selections were minimal, the branch manager and desk manager are the most unprofessional people I have ever encountered in my life. I have rented from this location previously due to car repairs needed from Caliber Collison and all was fine. That's why I didn't hesitate to go back. This visit was for the same reason, repairs needed to my car by Caliber Collison...easy peasy right? Not the case at all! My car was ready for pick up from Caliber Collision on the 10th so I called Enterprise to let them know I will be dropping the rental car off on that day around Noon. I was then told my insurance only covered until the 8th. I let the agent know that there was obviously a miscommunication and she is welcome to verify w/the insurance company if needed. It was on file that my insurance covers up to 900.00 for my rental needs and on the 10th the fees were not even close to that amount. The desk agent stated that would be fine and a additional card was needed just for a deposit (same day as drop off might I add). I knew this was odd but I obliged. My card was fraudulently charged for not only the 8-10th but was charged for 10th - 13th. This could have been an easy fix. One call to the insurance company to verify the extension from the 8 -10th and a call to Caliber Collision to verify the car was dropped off on the 10th. The manager I spoke with on the 13th stated that there was no one available to pick up the car on 10th and it was nothing he could do about that! I know unbelievable right? On top of all this, when I called to discuss the incorrect charges the desk manager answered and immediately placed me on hold several times of me calling. I realized they must have caller id and decided to call from another phone number and guess who answered right away to assist (the desk manager). I wasn't place on hold right away from that number. Mind you my other phone was still on hold when I called from the other number. I then proceed to tell him the situation in which he had no desire to assist in anyway. He was so rude and unprofessional! I was in total shock that this person was a manager. On the 14th the next day, my insurance company and I called to discuss the problem and attempt to get the issue resolved. The branch manager took no accountability for this ordeal and instead blamed Caliber Collision and Progressive for everything. My insurance adjuster from Progressive and I were appalled and could not believe what we just experienced. I will never rent from this location ever again and highly recommend managerial training on how to professionally handle customers needs.

Halonaon Google

4 months ago

If you are in a rush, this location is not your choice period. They are not under-staffed. But still keep you waiting for over 28 minutes for a car. To be precise, I booked slot for 8:00am but I checked in at 7:45. I got the car at 8:28.

Vijay Anand Rajon Google

6 months ago

Very good car I’m very happy to have rented it from them. I went on my first long drive, and it was an amazing experience. The car performed excellently and made the trip very comfortable. I truly appreciate their service. Thank you by God’s grace, everything went perfectly.

Clinton Stewarton Google

5 months ago

My experience with Enterprise Rent-A-Car was extremely disappointing. The level of customer service I received was unprofessional and frustrating from start to finish. I expected a smooth and respectful experience, but instead I was met with poor communication, lack of accountability, and a general sense that customer concerns were not a priority. When issues came up, the staff showed little interest in resolving them and seemed more focused on dismissing the situation than actually helping. As a paying customer, that level of disregard is unacceptable. A company with the reputation of Enterprise should hold its employees to a much higher standard of professionalism and service. I rely on rental services often, but after this experience, I would seriously reconsider using Enterprise again. I hope management takes customer feedback seriously and works to improve how customers are treated in the future.

Myakala Abhinavon Google

3 months ago

I had a great experience with Hunter Ruell and Sydney—they are truly professional, responsible, and incredibly easy to work with. Both of them were very friendly and made everything feel smooth and stress-free from start to finish. They responded quickly, handled tasks efficiently, and were always ready to help with a positive attitude. It’s rare to find people who are this reliable and genuinely helpful. Highly impressed with their service!