Hertz Car Rental - Houston - South Main Street Claim this business

Stephon Brownon Google

4 weeks ago

This is the second disappointing experience I’ve had with Hertz, and after this visit, I don’t see myself renting from them again. I reserved a Tesla, but when I arrived at this South Main location, I was told they didn’t have any Teslas available and were simply going to put me in a Jeep Compass instead. If you can’t honor the vehicle customers reserve, there should at least be better communication before they show up. What made the experience even worse was the lack of customer service. The credit card I had on my reservation wasn’t the same card I had with me, so I asked if they could update it. The employee at the counter told me it couldn’t be done and that I’d have to call the 1-800 customer service number. That didn’t make sense because another Hertz location had updated my payment card without any issue. To confirm, I called customer service on speaker right there at the counter, and even they told the employee that the card could be updated at the location. Instead of solving problems, the staff’s solution seemed to be, “Call someone else,” or “Try another rental company.” That’s not the kind of service that keeps customers coming back. To make matters worse, I had already called Budget that same day because I had a feeling this reservation might fall through. Budget gave me a cheaper rate, had a vehicle available immediately, and had no issues updating my payment method. Based on my experiences, if you’re booking a same-day rental with Hertz, don’t be surprised if the vehicle you reserved isn’t available. There seems to be a lack of communication, poor problem-solving, and very little effort to help customers when issues come up. Unfortunately, this experience was enough for me. I’ll be taking my business elsewhere.

Natasha Szucson Google

a month ago

Renter beware! I would give zero stars if I could. They called us 45 minutes before we were to pick up a car and said they had no car. Too bad for us and gave us a 1-800 number to deal with it ourselves. Told us that a reservation does not guarantee they will have a car. Isn't that the whole point of a reservation? Customer service 0. We had booked because it was walking distance and instead we had to Uber to a further location for the rental which they should be on the hook for, but maybe they will say they don't have money then. Don't waste your time, they are horrible. Go elsewhere.

Jakaila Green Mixonon Google

3 months ago

I had a great and smooth process coming here. It was quick picking up and dropping off the vehicle. The customer service was great and the vehicle was very clean inside and out. I will definitely come back next time I need a rental.

Kevin Talboton Google

4 months ago

The car was fine but the customer service by the two ladies when I picked it up was left to be desired. I thought Hertz was known for customer service? These two were rude and clearly did not want to be at work. I couldn't pick up the car right away so I got the keys and returned a couple hours later. When I got out in the car, there was a check engine light on so I told them about it. They said it wasn't on until I got in the car and reluctantly gave me another car that I did not want and they refused to give me another or at least upgrade me. The new car they gave me had no windshield washer fluid which I didn't know until I needed it on my long drive. The car ended up being ok but I will not be returning to this or any other Hertz location. They are supposed to be a premium brand with great customer service right?

Terrell Singletonon Google

2 months ago

This was the worst experience that I have ever had working with a car rental service. Not only was the Manager Tramell very rude from the start of my interaction, I booked and paid for my reservation and was told that I couldn’t receive my rental into the next day. When I asked why the Manager told me I had to call the 1-800 number. I called the 1-800 number and they told me I needed to go back in the store. Some of the rudest people in that call center. They over talked me, put me in a que 3 time for over 45 minutes for them to tell me they cancelled my reservation without my knowledge and still charged my card. The manager was disrespectful and lazy. One of the worst experiences I’ve experienced from a customer service place in my life. I would never use this company again.