Hertz Car Rental - Houston - William P Hobby Airport (HOU) Claim this business

D Johnsonon Google

4 months ago

The quality of service at Hertz has steadily declined. This is not a Hobby problem it is national. The expectations remain high and the ability to meet them for Presidential Circle and Gold Members is really low. No cars available for hours.

Kay Jon Google

2 months ago

Well when we arrived an announcement was made in regards to delays because of late returns. So I was leery, there was only 1 CSR at the counter and there was a growing line of people who needed cars. I was 5th in line but when I was called we didn't have to wait at all, our car was parked in the President's Circle and off we went. We were only here for a few hours and it was easier to rent a car than to pay for Uber. Thank you for the service you provided 🌹

Juliet Schuelkeon Google

3 months ago

I wish I had read reviews. Absolutely shady location. We returned our car at lunch time to catch our flight. We were told to leave the keys in the car and we are good to go. They didn’t check in the the car then and then waited almost 9 hours to check in the car after we dropped it off. So the receipt lists it as having come back at the 10:30pm so we were charged for an additional day. I have now spent over 2 hours trying to work with online support (it’s an AI bot) and they keep directing me to the website (like the responses to negative reviews) but it’s a black hole of AI bots and no actual customer support. I’ve been on hold for a while for the customer support number. What a nightmare of a place. Also the shuttle service is terrible and you have to wait 30+ minutes for a shuttle while the other rental brands have had their buses picking up their people at least 4-5 times before your bus even comes.

Thao Huynhon Google

3 months ago

This review is more for Shyann (older Caucasian lady shuttle driver) than Hertz itself since we just did a drop off We took the shuttle to the airport to board a shuttle to Galveston and we left our backpack on the Hertz shuttle. After 20 mins of sitting and waiting on the shuttle getting ready to leave, came over with our bag to look for us and let us know we left our backpack on her shuttle. She could have gone back with it and let us find it when we get back but instead she didn’t and for that she deserves 5 stars. Also she was really helpful and easy to talk to on the way to the airport as well as when we were waiting for people to board. Please let management know she deserves a raise or something!!!

Rosalind Smithon Google

3 months ago

The pickup process went smoothly, however the return process not at all. When I dropped off the vehicle there was no attendant to review the vehicle with me. The person at the desk stated to just leave the key in the car. I did and about 20 minutes later I received a receipt for the correct amount of the rental. Then I received a second receipt about 40 minutes later and was charged $400 for a smoking fee! I have NEVER smoked nor surrounded myself with people who smoke. I immediately called and was on hold for over 45 min but had to disconnect bc I had to board my flight. Called later and was told they would investigate and I would get a follow-up email. This was 4 days ago called again and still no update. Be careful if you choose to rent from them MAKE sure you have an attendant verify the vehicle when you drop off and take their name!