SIXT Rent a Car Houston Downtown Claim this business

Troyvont Davison Google

2 weeks ago

Honestly, I wasn't going to leave a review, but it asked me to in my notification bar. Rented here last week, with no issues, this time was told that the piece of tape on my DL would not allow me to rent. Nowhere in any literature I've seen mentioned anything other that a valid DL. I then took the tape off to show that I was just trying to prevent it from breaking. The agent then tried to validate the DL, but it fails due to the old tape adhesive. I then had to make an expensive last minute reservation at Hertz, and walk 15 minutes in 100 degree Houston humidity, getting clipped by a car whose driver wasn't paying attention 😑 I made it to Hertz, where the agents gave me something to clean the adhesive off my DL, and it was validated with no issues. I will get my DL replaced because Sixt is my favorite rental company, It just isn't today.

D Ralstonon Google

5 months ago

Bait & Switch? Arrived to pick up my car and was told it wasn't clean. They were happy to offer me a upgrade... for $80. Most rental agencies I deal with are happy to offer me a free upgrade if they don't have a vehicle in my class ready to go. Instead, I had to wait 30 minutes while they cleaned a car for me. Good thing I specified my pick-up time on my reservation. Clearly that meant nothing.

Boris Shmidton Google

a month ago

They charged me $1200 for a pre-existing scratch that I told the attendant about and documented using their QR code system at pick up. Edit: After a couple of calls they removed it. This rental place is full of firsts for me. Great new cars but also great new hassles.

Mahalia Lavergneon Google

4 weeks ago

This was, without question, the WORST rental car experience I've EVER had. My husband and I arrived at this SIXT location to pick up our prepaid rental reservation. We were assisted by Gisselle, who refused to release the vehicle because I had recently changed my last name after getting married. I presented government-issued identification in both my maiden name and my married name , along with a debit card in my married name and a credit card in my maiden name. While we were at the counter, we called SIXT Customer Service, and multiple representatives confirmed that my documentation was sufficient and that I met the requirements to rent the vehicle. They even spoke directly with Gisselle, yet she still refused to honor our reservation. Another employee, Jasmine, was aware of the situation but did not step in to help or offer a solution. Instead, we spent nearly an hour trying to resolve the issue before leaving without the prepaid vehicle. This was not my first time renting a car since getting married, and I have never encountered this issue with any other rental company. It also wasn't our first time renting with SIXT, which made this experience even more disappointing. After leaving this location, we immediately booked a rental with another company the very same day. Using the exact same identification and payment methods, I completed the rental without any issues. I happily paid for my rental, and they even upgraded my vehicle at no additional cost. That experience confirmed that the problem was not my documentation. It was the way this branch handled the situation. It felt as though Gisselle and Jasmine were enforcing their own interpretation of the rules instead of following the guidance provided by multiple SIXT Customer Service representatives. We are now having to pursue a refund for a prepaid reservation that the branch refused to fulfill. I sincerely hope SIXT management reviews the recorded calls between Customer Service and the branch and takes appropriate action. Customers should not be denied a prepaid rental when they present valid identification and multiple SIXT representatives confirm they meet the rental requirements. Based on our experience, I cannot recommend renting from this location.

Brandon Mahuikaon Google

4 months ago

First Lady we dealt with was very rude. She told us we would be charged an extra day for showing up an hour and a half early which must be their policy. We waited til the time we up but had to shoot off so came back the next day. Like other reviews have stated they charge you based on your flights. This is not listed anywhere and they are located downtown so I couldn’t quite understand why the flights had to coincide. I also got charged extra for picking up the car a day later but that must just have been their policy. Second Lady was quite rude at first but then ended up being nice when we matched her energy. She also changed our car to a nicer car which was at least nice hence the 2 stars. We did however have to pay an extra day because of our flights even though I booked for the day before (extra 56 usd) I get the front desk people don’t make the policy but they really didn’t want to be there or did not have much empathy. Was not until we really seemed quite frustrated she changed up a bit which was at least nice. I’m not one to be a Karen and I’m trying to see it in a fair way but I would caution people with booking through the downtown location. I have seen a lot of the 1 star reviews they have replied to but seem to not have done anything about them. I personally wouldn’t use them again as I had a much better experience with budget rentals when I was in LA as an example.