ClearWater Express Wash Claim this business

Al Deepon Google

2 months ago

Big shoutout to Julius! As soon as I came out of the car wash, he was already there with a towel, ready to dry my car. I was genuinely impressed by his initiative and outstanding customer service. He stepped in without being asked, and that kind of proactive care definitely deserves recognition.

Eliseo Gonzalezon Google

4 months ago

I normally do not leave negative reviews, but this experience has been extremely disappointing. During a visit to this car wash, the side repeater camera on my Tesla Model 3 was damaged and the mounting clips were broken. I immediately reported the issue and submitted a claim. Instead of working toward a resolution, I was told the camera was already sticking out and that there may have been prior body work because of white residue under the camera. I explained that the residue was simply wax/polishing compound and even provided video evidence showing it could be wiped off easily. Since then, I have repeatedly attempted to contact both management and the claims department, requested that camera footage from my visit be preserved/reviewed, and tried to resolve this directly and professionally. I even offered a very reasonable solution: reimbursement for the $187.01 replacement camera while I handle the installation myself. At this point, the most frustrating part is not even the damage itself — it is the complete lack of communication. My emails and messages are now being ignored entirely, despite giving them ample time to respond. Due to the lack of response and refusal to properly address the situation, I have now submitted formal complaints with the Better Business Bureau (BBB) and the Texas Attorney General’s Consumer Protection Division. I was an active paying member and expected much better customer service and accountability.

Leonardo Reyeson Google

4 months ago

Amazing service , the employees at the entrance are knowledgeable on all the services and any concerns you might have on the finishes. And after you’re done washing they have helpers come wipe your car down so you don’t leave with water dripping. Kimberly P. Was kind enough to top off my wiper fluid and help out with the wiping ☺️ really satisfied with my service !

shanetta richardsonon Google

3 months ago

Kei is the best! She's very helpful and quick on her feet! While everyone else is standing around doing nothing she's drying cars, shining tires etc!

Saquan Simmonson Google

6 months ago

Kyra loved me down great! Wiped my car down and everything I had an amazing guest experience