The Car Wash Claim this business

Lorena Garciaon Google

6 months ago

Definitely not the best wash in town. Thought it would give this spot a chance as it’s close to my house. My old spot on main does a better job for half the price. Tons of chemical sprayed and not wiped. Spots everywhere. Embarrassing really that a customer has to quality control as well as go back and wipe up over spray. This was after pointing out numerous lapses with the outside wash. Wish I could get my tip back and wish I could go back in time to read reviews. Save your $60+ and avoid this place. They ask for a tip before you see the bad work they do.

Alex Madrigalon Google

a month ago

Hands down the best car wash experience I’ve ever had. From the moment I pulled in, the staff was friendly, professional, and genuinely cared about making sure my vehicle looked its best. They paid attention to every detail—inside and out—and my car came out looking better than the day I bought it. The quality of work is outstanding. No missed spots, no streaks, and even the wheels and tires were spotless. You can tell they take pride in what they do instead of rushing vehicles through. The customer service was just as impressive—they treated me like a valued customer, answered all my questions, and made the whole process quick and hassle-free. If you’re looking for a place that delivers exceptional results with top-tier service, this is it. I won’t be taking my vehicles anywhere else. Highly recommend to anyone who wants their car looking showroom ready. Definitely a well-earned 5 stars!

Mike Carlisleon Google

2 months ago

I’ve been coming here for a little over a year now. First time here I met the owner and have seen him here on numerous occasions making sure things are done to his standards. I got the leather package and felt like I absolutely got my monies worth! Highly recommend!

Tayloron Google

9 months ago

This was my first experience at this car wash and, unfortunately, it will likely be my last. I arrived around 12:15 PM, paid at 12:35 PM, and my car was not finished until approximately 1:35 PM. I understood there was a long wait and remained patient. At the time, there were four vehicles behind me in my line and three vehicles waiting in the adjacent line. Despite this, a motorcycle arrived around 12:50 PM and was allowed to bypass both lines. My vehicle was next to be completed, but my service was paused, and three employees were reassigned to clean the motorcycle as a courtesy. The motorcycle was finished by approximately 1:10 PM, while my vehicle did not resume service until 1:20 PM. I was given a $10 off card only after I raised the issue, which did not address the fairness of the situation. I am sharing this for transparency. Paying customers who wait in line should be serviced in the order they arrive. Lastly, my car wasn’t completely wiped out.

Bonnie Treeceon Google

2 weeks ago

UPDATE AFTER OWNER'S REPLY: Unfortunately, as expected, the owner continues to not take responsibility. The pictures taken by Gael were at my request to show the damage inflicted on a professional, already-cured paint job. Based on his response, I stand by my suggestion to avoid this shop as they clearly will not take responsibility for damage they cause. And since the owner wants to discuss pictures, here's Gigi's handwritten note on the back of my receipt. ------------------------------- I had been a repeat customer here and had always had positive experiences, which makes my most recent experience especially disappointing. I had even met the owner previously and had a very pleasant interaction with him. Last weekend, I brought my car in for a hand wash about a week after having portions of it professionally repainted. I specifically told the staff that the car had recently been painted and asked whether I should have it waxed or do anything differently. I was told that wax services had to be scheduled in advance and that the highest-level service available to walk-in customers, which I purchased, would be fine. When my car was finished, I immediately noticed white spots/streaking across the recently repainted areas. The difference was obvious enough that I stopped before leaving and asked what had happened. An employee named Gaelcame out, inspected the car, and was extremely kind and professional. He explained that microfiber towels can sometimes cause micro-scratches or similar issues when they are no longer new and said that could be what had happened. He reassured me that they would figure out a solution, took photos of the affected areas, and told me the owner would be informed and would contact me. Before leaving, I also asked Gigi to document the issue in writing on my receipt, which she did. After several days passed without anyone contacting me, I called the following Friday to follow up. This is where my experience became particularly disappointing. When I eventually reached the owner, he was immediately rude, defensive, and dismissive. His gruffness caught me off guard. Before having any meaningful discussion with me about what had happened, he told me they would not cover anything, said they do not cause damage like this, and initially indicated that he did not know what situation I was referring to. His tone was surprisingly rude, especially considering that I was a repeat customer simply calling to follow up on an issue his own employees had photographed and documented. He eventually said he was in a meeting and would call me back in an hour. I explained that I would also be in a meeting then and suggested we speak the following day instead. About an hour later, I received two consecutive calls while I was in that meeting, followed by a voicemail from another employee informing me that they would not take responsibility for the issue. I understand that a business may disagree with a customer about what caused damage, and I would have been completely willing to have a reasonable conversation about whether the paint shop, the wash, or something else was responsible. What concerns me most is how the owner handled the situation, which was in stark contrast to his own employees. His staff identified a possible explanation related to the wash, photographed the affected areas, documented my complaint in writing, and told me the owner would contact me. Instead, no one followed up until I called, and I was then met with immediate hostility and denial rather than any genuine attempt to investigate or resolve the issue. I had trusted this business enough to bring my car here repeatedly, and I will not return. Based on this experience, I also cannot recommend them. If something does go wrong with your vehicle, even when you report it immediately and have the issue documented before leaving, my experience suggests you may have a very difficult time getting the matter addressed professionally.