24 Hour Fitness Claim this business

Ms. Shan Leeon Google

5 months ago

I had an absolutely amazing experience at this 24-hour gym, and I have to take a moment to recognize the outstanding leadership and customer service I received. The General Manager, Kevin, truly sets the tone for excellence. He didn’t treat me like just another membership number—he treated me with genuine respect, professionalism, and dignity. That level of care is rare these days, and it made a lasting impression on me. And Jacoby? Simply exceptional! His customer service is top-tier and unmatched. From the moment I walked in, he greeted me with such warmth and energy that I instantly felt welcomed and at home. It’s clear that he takes pride in creating a positive experience for every member. This gym is not just a place to work out—it’s a place where people actually care about you. If you’re looking for a facility with incredible staff, a welcoming atmosphere, and leadership that truly values its members, this is the place to be! Highly recommend! ⭐⭐⭐⭐⭐

Zain K.on Google

4 months ago

John and Chris showed real empathy tonight and let me use my use the 3 Day pass after 8 PM. Stuff like that honestly makes a difference when evaluating gym memberships

Destiny Ireneon Google

4 months ago

I haven’t had a chance to work out at this gym yet ( today’s my first day) , but i wanted to leave a review based on my first interaction. the manager was really pleasant, welcoming, and took the time to explain everything clearly. The atmosphere already feels positive and organized just from that introduction. i’m looking forward to seeing how everything goes!

Veeberry Artworkson Google

8 months ago

I maintained a membership at 24 Hour Fitness for over a year and visited multiple locations at different times of day, throughout the year. Despite trying to give the brand a fair chance, about 80% of my visits were deeply disappointing. Even in higher income areas, the facilities were poorly maintained. While cleaning staff were sometimes present, they appeared to focus the front of the gym. At times only one team member was present while the rest of the facility was neglected, consistently filthy. Sanitation was a recurring issue. Locker rooms and bathrooms were disgusting with hair, grime, trash, visible mold, broken tiles, dirty mirrors. Jacuzzi and sauna areas often showed dirt buildup, raising serious hygiene concerns. These are basic essentials, not luxuries. This was especially frustrating because these are spaces that require constant attention to remain safe and sanitary. Much of the equipment was outdated, rusted, or damaged. Machines with torn upholstery and exposed padding, which poses a clear health and safety risk. I was paying for the highest tier membership with nationwide access and guest privileges, yet I never brought a guest because I was embarrassed by the condition of the facilities. It was also common to see people treating the gym as a living space, bringing luggage, eating full meals in the locker rooms, spending hours there daily, and occupying amenities indefinitely. This created an unsettling atmosphere, especially when trying to change or use the locker rooms. While one staff member, Mackenzie, was kind and genuinely helpful, most staff members were disengaged and unresponsive to issues that felt urgent, such as broken equipment and nonfunctional amenities. The cancellation process was difficult, and I was charged after attempting to cancel, with refunds refused. Ultimately, I chose to leave and join EOS, where the facilities are consistently clean and management appears far more attentive. Based on my experience, I will not recommend 24 Hour Fitness.

Antoine Wallaceon Google

5 months ago

I had a great experience at 24 Hour Fitness thanks to the outstanding customer service from Le’Raun, Ryan, and Austin. From the moment I walked in, they were welcoming, professional, and genuinely helpful. They took the time to answer my questions, made sure I had everything I needed, and created a positive, motivating environment. It’s clear they care about the members and take pride in their work. Excellent service all around—definitely makes me look forward to coming back!