EōS Fitness Claim this business

Dee Andersonon Google

6 months ago

Subject: Formal Complaint – Extended Shower Facility Outage To Management, I am writing to formally express my concern regarding the ongoing outage of the shower facilities at EōS Fitness. Members have now been without access to these facilities for nearly three weeks due to a reported water or pipe leak between the gym and the neighboring business, Marshalls. While maintenance issues are sometimes unavoidable, the primary concern lies in the lack of timely communication and transparency throughout this extended disruption. As paying members, many of us plan our workouts around work and daily responsibilities, relying on the full range of amenities—especially the showers. Unfortunately, there has been no consistent update, repair timeline, or estimated completion date provided. This uncertainty has created unnecessary inconvenience and frustration among members. At a minimum, members should reasonably expect: • Transparent and consistent communication regarding the repair progress. • An estimated timeline for when the showers will be operational again. • Regular updates when delays or new developments occur. Given that this issue has persisted for nearly three weeks, I respectfully request that management provide a clear status update, an expected completion date, and consideration of appropriate accommodations for members affected by the ongoing outage. Thank you for your attention to this matter. I look forward to a timely response and resolution. Sincerely, Dee Anderson

Jeremiah M.on Google

3 months ago

I had a very disappointing experience with Jonathan Burnett, the General Manager at the West Gray EōS Fitness location in Houston. I entered the gym normally, scanned in successfully, and was even told “Have a good workout” by staff, including Jonathan himself. About 15–20 minutes into my workout, after already changing clothes and beginning my session, I received an aggressive phone call from Jonathan questioning me about my membership and demanding that I immediately return to the front desk to upgrade. What bothered me most was not the membership issue itself, but the way it was handled. The tone was confrontational, unprofessional, and unnecessarily hostile. I calmly explained that I would come speak with him after finishing my workout, but instead of handling the situation respectfully, he repeatedly called my phone, searched the gym for me, and later accused me of “hanging up in his face.” As a paying customer, I expect to be treated with professionalism and respect, especially by management. The situation felt escalated for no reason and could have easily been handled through a simple respectful conversation at the front desk before I was allowed into the facility. To make matters worse, Jonathan later canceled my membership entirely, and I was informed it could not be reactivated under my original membership rate. This meant I would have been forced to pay significantly more than what I had originally agreed to because of how the situation was handled. The entire experience felt disrespectful, unnecessary, and poorly managed. A General Manager should know how to de-escalate situations and treat members with dignity instead of creating hostility in a public gym environment. I joined EōS Fitness to focus on my health and wellness, not to feel targeted or embarrassed while working out. I hope EōS leadership reviews how situations like this are handled because professionalism and customer service matter.

jantay williamson Google

a month ago

On June 3rd, 2026 I requested to cancel my membership and personal training membership and contacted both Tyrese, a personal trainer, and Cam, an assistant manager, about the cancellation. I have proof that I made the request, but come to find out the membership was never canceled, over a month later (today is 7/13/2026) I keep being contacted (really harassed) about membership payment. Now I’m being told there is no record of the cancellation and that I am still responsible for the charges. If the request was not processed correctly by staff, that is an internal issue and should not be pushed onto the customer. I would not recommend this location based on how this has been handled. I am currently filing formal complaints with both The Better Business Bureau and The Federal Trade Commission because I should not be billed after making a documented cancellation request.

Perkins Pringleon Google

7 months ago

I want to give a huge thank you to the incredible staff at EōS Gym, especially Cam, Sofia, Logan, Stephanie, Johnathan, both Damons, Conner, and Gabe. From the moment you walk in, there’s a genuine sense of welcome that never feels forced. Everyone treats members and complete strangers alike with the same kindness, respect, and professionalism. What really stands out is the consistency. No matter the day or time, the energy is positive, the teamwork is obvious, and the staff shows up for each other and for the members. You can tell this is a group that communicates well, supports one another, and takes pride in creating a truly five star experience. It’s rare to find a gym where the environment feels this encouraging and human. EōS has built something special, and the staff is the reason why. Thank you all for making the gym a place people actually want to be.

Sarah McQuarrieon Google

4 months ago

I just had the worst experience of ‘customer service’ at this gym. If I could rate it zero stars, I would. It’s really unfortunate because I just moved within walking distance and it seems like it has a lot to offer but as long as Jonathan Burnett is the general manager, I won’t be stepping foot in there again. Since I moved, I was looking to switch gyms. There are a few in the area I wanted to check out and had received a flyer in the mail from EOS for a free 7 day pass and a deal to join for $1. Since it’s so close to my house I decided to check out this one first. Gabriel greeted me and had me enter my info into a system. He was friendly and welcoming and sent me to Jonathan. Jonathan seemed fine at first but started in on a sales pitch, which I understand is part of his job. He pretty quickly asked me if I was short on time which I said yes so he offered to do a tour. Tour was great, liked the facility and he was informative. Everything changed when we got back to the desk to talk about memberships and he asked me which one I wanted to purchase today. I explained I just wanted to try it out because there are other gyms in the area I wanted to check out before committing. He started talking about the deal he would give me today only and how the price would change after that (which wasn’t really a deal because the flyer I got told me I could join for $1). I told him I’d be most interested in the premium membership but still wanted to hold off. From the start he was pushy but that’s when things flipped and he became a jerk. He wanted to know what other gyms I was checking out. I didn’t want to get into it because I didn’t want to listen to him compare or talk down on the others so I simply reiterated I was there to check it out for the day. He told me a day pass was going to cost me $20. I explained I had gotten a flyer in the mail for a free 7 day pass in which he asked me to show it to him. I hadn’t brought it because usually when a business is offering a deal they don’t require that as long as you mention it. He told me since I didn’t have it with me he wouldn’t honor it. His demeanor was so condescending, it felt like I was being bullied. I told him I was all set and got up and walked out. I’m really floored this behavior is tolerated by a business. There are several recent reviews about how they’re ripping people off so I guess this is their culture, they see dollar signs, not humans.