Principal Management Group of Houston Claim this business

CYNTHIA SALIMon Google

4 weeks ago

Service from PMG has deteriorated dramatically. Requests are not completed in a timely fashion. A maintenance request that I made in March escalated to a safety request. It is mid July and the task has nit been completed. As a long time resident and former HOA president, I still have a relationship with some of our contractors. Today, our long time landscape company rang my bell to talk to me about the lack of response from PMG. They have not been paid in months. Also, they need authorization to fix a leak in the irrigation system. Our current HOA president is frustrated at the lack of response from our property manager. I am a long time owner resident and former HOA president.

Greg Reedon Google

2 years ago

Thanks for the quick response and attention to the issue, thumbs up for now to the PMG team! Change my rating for now… Regards, GJR PMG is the management company for the POA in the subdivision of the Commons of Lake Houston. This management company manages this community, the person that drives around doing inspections and looking for violations, drives down our Private Street and points out a basketball goal or a front door that’s a little faded, but misses the entry to the street that’s supposedly maintained by the POA. If you like a community management that’s, a do as we say, not as we do, this is the one for your community. They’ll point out immaterial things that the residents do, but overlook what the POA does in regards to maintaining the integrity of our community as a whole, the maintenance premiums the residents pay out for maintaining the community should be used for needed repairs in a timely manner. The entry to our private street has been like this 3-4 years now, that’s an excessive amount of time, they will not respond to or address its condition, what an outstanding PMG/POA management. I had to give them one star in order to post, but see for yourself, would you like them managing your community?

John Hudsonon Google

7 months ago

this group is worthless. they take your money, nothing else. i have voiced complaints about issues in my neighborhood and surrounding HOA owned community property and nothing happens except send us a picture i found this in another review and agree, "This company is useless and they are only taking money from homeowners and not doing anything. Even my complaints about neighbors horrible care of their homes no one and I mean no one returns your call. The building seems to be empty everyday 😕. I give this company a score of negative 100. How do homeowners fire a HOA management team? HELP.........." I am doing all i can as a homeowner to have these folks removed. they do not respond, cancel any requests I send and i find this is standard operating procedure for their office. worthless rip off

Ivolga O'Kellyon Google

a month ago

The team assigned to our community in Katy closes cases without explanation or resolution. They do not check if the invoices they get belong to our community and they invalidate residents. I have tried reaching to upper management to no avail. It is a disgrace

Darryl Johnsonon Google

8 months ago

I've owned my home in Langham Creeks Estates for 16 years. We had 3 prior HOA's. The 1st being the one present while building the homes in the community. They were excellent because the builder needed for individuals to continue purchasing homes. They were on top of owners not caring for their properties correctly from yard maintenence and upkeep of trash being picked up and trash cans not being out in the front of the yard after. The next two wasn't as quite as on top of things because the neighborhood was totally finished. Though they didnt meet the 1st level they were wonderful in comparison since Associa Principal Management Group of Houston took over. Literally no one is coming out to investigate how home owners and lease tenants aren't taking care of their properties. Yards in the neighborhood are overgrown. Trash cans stay on the streets for days and basic nasty looking homes that should be addressed. It's so evident thats why I know for sure this company is not doing anything for the home owners that value their property. On top of that last year when I received my HOA bill I had a line item that stated opening balance of 50.00. I called over and over again no one answers the phone. I left so many voice mails I lost count. I contacted the Dallas office and they stated the fee was for my payment making it to Dallas late. Ive mailed off my payment for 14 years and never had a problem with any of the other HOA companies but all of a sudden ita not making it before January 1st. The lady that answered said they have someone pick the mail up from the box but its not being processed because otherwise it wouldnt be late based on my 14 years of experience with the other 3 HOA's. I was forced to pay the 50.00 extra dollars because I didnt want to be late for real this time so I mailed my payment 2 days after I received the bill. Now this year the same thing is taking place with an opening balance of 50.00. I received my statement Dec. 22nd which is today a Monday. I checked my mailbox on this prior Saturday evening and it wasn't there in the mailbox and none of my neighbors had received there's either. So even if I mail it off tomorrow the 23rd I fear the same thing will happen next year with an opening balance. I checked my January 2025 statement and it wasn't processed at my bank until January 17th. There's no way it took that long to make it to Dallas. The bill comes the same time every year late during the week of Christmas. So are they trying to tell us pay on line and pay those fees or you're going to be saddled with a 50.00 opening balance because this is now what's happened to me two years in a row. I left a message today but I'm sure no one will return my call. At this point the only thing I feel will change this issue is paying on line with those fees instead of dealing with this issue every year. This company is useless and they are only taking money from homeowners and not doing anything. Even my complaints about neighbors horrible care of their homes no one and I mean no one returns your call. The building seems to be empty everyday 😕. I give this company a score of negative 100. How do homeowners fire a HOA management team? HELP..........