VanMor Properties, Inc. Claim this business

Michael Trahanon Google

3 weeks ago

When I say that this is the biggest collection of incompetent adult people, I am understating this. I have never in my life encountered a less helpful management group at any organization, period. They NEVER have an answer for anything, are rude as can be and make the DMV enjoyable.

Andrew spamon Google

2 years ago

There has been a semi parked on my cul de sac for more than a year. HOA has been notified. However, nothing has been done. They said they have to go through the proper channels but it’s been over 2 years. This is the most lazy management ever. At this point the HOA should be abolished since they aren’t doing anything.

j chaceon Google

10 months ago

Been here 5 years and always have had terrible experience with HOA. Unprofessional, send incorrect notices for other people’s issues to me over and over despite me telling them I don’t own a boat or RV etc. I reach out to ask a pile of dirt be removed from the front entrance and took literally 3-4 months to remove but they feel the need to freak out when someone’s lawn is a little over grown. I reached out regarding future HOA fees and instead of VanMor responding to my email (Margie specially) she forwarded my email to collections team for them to be involved. Completely inappropriate and I’m having a hard time understanding the point of customer service if they don’t respond to inquiries. Considering moving. Hope this gets taken into account. It’s simple mistakes that are causing big issues.

Megon Google

6 months ago

Everyone told me HOA was awful 2025 update (new year same crap): They took my HOA fees ($1050) out of my bank TWICE without authorization. I reported the duplicate transaction to my bank, and after my bank returned the extra money they took from me Vanmor is trying to charge ME a $35 fee for returning the money my bank that they took out without my permission. Insane,unprofessional, and once again trying to scam me out of money 2024: Closed on my house I. 2023 1. I had no idea that ANY money was owed on my account until early December when they finally sent an invoice 2. I spent 4 MONTHS going back and forth between the HOA rep Margie and title trying to sort out where the money was and why they didn’t have it 3. In all this time they were “looking for 2 checks from title” that their incompetent accounting department LOST, they were added interest to my account 3. They came back multiple times and said no money was sent, so I had to bug title and send them check copies TWICE proving payment and that they deposited the checks 4. After they “found” one of my checks (took 2 months) they didn’t tell me and just applied a $500 credit to my account 5. After the $500 was applied, NO ONE told me that an additional balance was owed until I got a statement in FEBRUARY, at which point I had collections fees AND interest on my account 6. I paid the remaining balance (minus fees) and asked them remove fees because I had 0 idea of knowing how much was actually due until that statement in February since their accounting department lost money, made a mess of things, and then did not communicate with me even though we have been trying to sort this out for 4 months 7. They said no to remove fees when the entire mess was their fault not keeping proper accounts receivable records 7. Builder and title responded and told me that I should have never owed them in the first place because the builder laid the AMOUNT IN FULL in January 2024!! But apparently I still owe made up balance + fees 8. Found the “Vanmor properties statement of account” signed by Elieen saying that I owed $0.00 additional to the HOA at closing and emailed it to Eileen and Margie 9. I was told Margie’s boss Eileen would contact me this Monday to discuss since last week, and she STILL had not contacted me by Thursday. I had to reach out again. Then she is “conveniently” off until next Tuesday when she finally emails me and tells me to call her. The absolute incompetence is outstanding. I literally asked them to remove some late fees for their mistakes and they said no???? After all of that?!?! When the builder actually already paid!?! I don’t know if part of their job is to scam their residents out of money of if it’s just a side hobby.

Philip Cutleron Google

a year ago

If I could leave zero stars I would. I have been reaching out to this company since March to try to pay my HOA fee's and not only did I have to follow up after no response for weeks I was told to go to an entirely new site to pay my dues and when I went to tried to make an account it said I had to have it approved. I sent a follow up email and again no response for weeks until I received a notice on my door from a lawyers office for debt collection. Multiple follow up emails after waiting weeks with no response and then send me to collections. This is a terrible company and Charlyne Jones is literally zero help.