It's A Secret Med Spa - Houston Claim this business

Pranam Bawejaon Google

a month ago

I can’t say enough great things about my experience here! Jackie was absolutely amazing from the moment I walked in. She made me feel comfortable, listened to all of my concerns, and took the time to explain everything so I knew exactly what to expect. You can tell Jackie truly cares about her clients and wants them to get the best possible results. She was kind, knowledgeable, and never made me feel rushed. The entire staff was friendly, and the medspa itself was beautiful, clean, and welcoming. I’m so happy with my experience and would highly recommend asking for Jackie if you’re thinking about booking an appointment. She made the whole process easy and enjoyable, and I’ll definitely be coming back!

kayla camposon Google

3 months ago

I had the best experience getting my lip filler done by Susana at It’s a Secret Med Spa! From the moment I walked in, everything felt so welcoming and professional. Susana was amazing, she took the time to really listen to what I wanted and explained everything in a way that made me feel confident and comfortable. She was so gentle during the process and made sure I was okay the entire time. I was honestly nervous going in, but she made it such an easy and stress-free experience. You can tell she truly knows what she’s doing and cares about her clients. My results turned out even better than I imagined, my lips look full, natural, and perfectly shaped without being overdone. I’ve already gotten so many compliments! I highly recommend Susana at It’s a Secret Med Spa if you’re thinking about getting lip filler. I will definitely be going back to her!

Stefany Chavarriaon Google

a month ago

susana did absolutely amazing! from the consultation to the actual appointment! everything we discussed was brought to life. she truly listens to you and what you want and will give you honest feedback on what doesn’t need to be done! 10/10 experience! the spa itself is absolutely stunning and extremely clean! all the staff are super friendly and kind!

Jessica Leon Google

a month ago

I get my facials done with Jackie and I cannot recommend her enough!! She is incredibly knowledgeable and truly passionate about what she does. From the moment you walk in she makes you feel comfortable and cared for. She takes the time to listen to your concerns and always tailors treatments to what your skin needs.

Heidi Con Google

4 months ago

TL;DR: Bait and switch. Booked under a $150 off promotion that was still valid on our appointment date, forced to switch to a worse offer, overcharged $165, and ignored after five calls and an email to management. My husband and I booked appointments based on a $150 off Letybo promotion with no minimum unit requirement. When we arrived on January 6th for our appointments with Suzanna, we were told only a 25% off / 40-unit minimum promotion applied, even though the original $150 off promotion was still active and valid that day. Despite explaining this, we felt pressured to accept the lesser offer. Suzanna even determined I needed only 30 units, yet I was required to purchase 40 to receive any discount. The result: we paid $810 for both appointments when we should have paid $645 under the promotion we booked, a $165 overcharge before tax. That's not a rounding error; that's the direct result of being denied a promotion that hadn't even expired. When I tired to explain this to the front desk, Suzanna shut it right down. And she came 20 mins late to our appointment as she was getting her own face micro needled and didn’t apologize once. I called five times the following weeks with no return call, then emailed management directly and still nothing. I hope someone sees this and finally makes it right.