Highland HomeLoans - Houston, TX Claim this business

Paul Fon Google

a month ago

Crunch time! I needed a mortgage loan completed in a short period of time to buy a new home. My Mortgage Loan Officer, Doug Scott took immediate action by calling me on a Sunday to gather general information and then telling me what I needed to provide on-line to start the review process. It can be daunting gathering info like a property survey, financial statements, proof of new home insurance, current home property tax, etc., in addition to putting my current home up for sale. He contacted me via text or phone to keep me on track. He is very efficient. He would always confirm when he received my info so that nothing got overlooked. Doug and team members, Angela Ross and Karen Ellison exceeded my expectation by going above and beyond the call of duty to complete my loan application just in time to close on my new home. I couldn’t be happier! This was a smooth process. Thanks to Highland HomeLoans for having very dedicated individuals working on my behalf.

Damien Jon Google

3 months ago

Amanda LeBoeuf has been a real pleasure to work with ! Caring, kind, patient and responsive. Buying a home is always a stressful process but she has made it super easy for us and was always available to answer any of our questions - I strongly recommend Highland HomeLoans !

Syed Taqvion Google

6 months ago

It was a pathetic experience with Nancy Jackson, Crickett Youngman, Karen Ellison, Hector Duenas & their entire team, spoke to many their executives with no support what so ever. Please be careful with their gimmick when they say that if the financing wouldn't go through, we will refund your deposit/earnest money. On October 8, 2025, I signed a sales agreement with Highland Homes – Houston LLC with the clear understanding and confirmation from their sales representative, Mr. Hector Duenas, that my $5,000 earnest money deposit would be fully refunded if financing was not approved through Highland HomeLoans LLC, a subsidiary of Highland Homes. This condition is explicitly stated in the sales agreement. The closing date was scheduled for November 17, 2025. Although I submitted my mortgage application on October 8, 2025, I did not receive any communication from Highland HomeLoans until November 4, 2025, just 10 days before closing. At that time, their representative, Ms. Crickett Youngman, requested additional documents, which I provided immediately. On November 5, 2025, I was informed that loan approval had been received with conditions. Further documentation was submitted on November 7, 2025. Despite this, the documents were not reviewed until November 11, 2025, only after I followed up due to the rapidly approaching closing date. On November 13, 2025, additional questions and document requests were made, which I fulfilled the same day. Throughout this period, I was repeatedly told (at least three times between November 7 and November 14, 2025) that my loan was “99% approved.” However, on the day of closing, I unexpectedly received a loan denial email from Ms. Nancy Jackson, Senior Representative of Highland HomeLoans LLC. While Highland HomeLoans verbally confirmed that the earnest money should be refunded, their refusal to issue a written denial letter effectively prevented the refund. Given that both entities are under the same ownership, this appears to be a coordinated effort to withhold funds in violation of the executed sales agreement. On December 4, 2025, Mr. Hector Duenas contacted me stating that Highland Homes would refund only $2,500 of the $5,000 deposit, and only if I signed a termination agreement by December 7, 2025. I was also told that if I did not sign by that date, no refund would be issued at all. Under extreme financial pressure and lack of alternatives, I signed the termination agreement to recover at least part of my deposit. Even then, it took more than three weeks for the check to be issued. Additionally, in order to meet mortgage approval requirements, I was forced to sell my 2024 Honda Pilot, incurring $6,000 in negative equity. This entire process caused significant financial loss, emotional distress, and wasted time. Despite being fully aware of my situation, Highland Homes – Houston LLC refused to honor the original contract terms and acted in a coercive and unfair manner. Please be careful with dealing this company.

Brandon Morrison Google

a year ago

We provided everything that was requested. They underwrote the numbers incorrectly, didn’t take out escrow as we requested, and blasted us 24 hours before for required docs. Not professional. As a result they delayed our closing which had a domino effect on our movers and cleaners. None of this was communicated properly. Do not recommend.

Jesus Gabrielon Google

11 months ago

Buying our first home was such a smooth experience thanks to Highland HomeLoans. From start to finish, the process took less than a month and everything was handled with excellent communication and professionalism. My wife and I always felt informed through timely updates, and any questions we had were answered quickly through both email and text. As a realtor, my wife also had great communication with their team, which made the entire closing process even easier to navigate. We felt supported every step of the way, and the clarity they provided gave us peace of mind as first-time homebuyers. We highly recommend Highland HomeLoans for anyone looking to close on a home and will definitely return to them when it’s time to purchase another property.