The Wood Group of Fairway Independent Mortgage Corp. Claim this business

Judy Simson Google

a month ago

I've worked with Jonathan Roberts as a realtor for the past five years and have always had a great experience. More recently, I worked with him as my mortgage lender while purchasing a home, which gave me the opportunity to see how effectively his team collaborates. They kept me informed at every stage, clearly explaining what was happening and what to expect next. Their communication was prompt, professional, and reassuring, so I never felt concerned. They guided me through the entire process and even helped me find a good homeowners insurance policy. I highly recommend Jonathan and his team.

Chad Fisheron Google

4 weeks ago

We had an excellent experience with Fairway throughout our home purchase. Communication was outstanding from start to finish. We were kept informed every step of the way, with clear updates on timelines, requirements, and next steps. The team was always friendly, responsive, and willing to answer questions. Our closing was completed on time with no delays, making the entire process smooth and stress-free.

Stephanie Moodyon Google

a month ago

I learned a lot of lessons through this loan experience. Previously, I had only had VA loans, so I was very upfront about wanting to be walked through the parts of this loan process that were new to me. Unfortunately, I often felt like I had to ask questions after the fact rather than having the fees and process clearly explained upfront. I was particularly disappointed by the number and amount of the various fees, including a $700 processing fee, $800 underwriting fee, $120 appraisal administration fee, $550 appraisal fee, $350 credit report fee, and $225 document preparation fee. I had been told that the seller would be covering most of the closing costs, so I was not expecting our total out-of-pocket fees to exceed approximately $4,300, even after accounting for prepaids. I was also initially told that because I was putting a significant amount of money down, which I ultimately did, the appraisal fee COULD be waived. When that ultimately did not happen, I was surprised and disappointed. The appraisal itself also seemed to confirm what we already knew about the property, which made the overall cost feel particularly frustrating. Another point that surprised me was seeing several of these charges categorized as "Services Borrower Did Not Shop For." These were fees I had specifically asked about when I was choosing Fairway, so I would have appreciated much more transparency about what these charges would ultimately be. This is my third home loan over the years, and unfortunately, it was by far my least enjoyable loan experience. There were so many people involved that it was difficult to keep track of who was handling what, and I felt like I was occasionally asked to provide the same information or documents more than once. Better communication and a more streamlined process would have made a significant difference. That said, I would consider using the company again, but I would approach the process differently. I would ask far more questions in writing and make sure I had a detailed understanding of every fee and expense before proceeding. The mortgage process is never particularly fun, and I am certainly glad this one is over. Overall, I appreciate the work that went into getting us to the closing table, and I am grateful that we ultimately made it to the finish line. I simply hope my experience can help improve transparency, communication, and expectations for future borrowers.

Marietta Richardsonon Google

3 months ago

Outstanding! Communication was top notch; guidance was always there with us step by step. Entire team was friendly and helpful. Recommendations and constant assurances were not only available, but truly appreciated. The secure electronic signing and uploading of documents made it extremely easy throughout the entire process. But the attention to details and overall personal relationships built by Shannon and her team were second to none. All helped make buying a new home emerge from being a scary situation to one filled with excitement and assurance. It was truly an experience of comfort knowing they were taking care of us.

Tracy Lopezon Google

6 months ago

Our loan officer Mrs. Shannon Alexander and her team made our home buying experience smooth and stress-free. Her and her team kept us informed every step of the way. Her knowledge and expertise enabled her to prevent any delays or hurdles leading up to and at closing. She went above and beyond our expectations and we truly appreciated all that they did for us. This was a great team to work with. I would highly recommend her and this company when choosing a lender! Thank you so much!