All My Sons Moving & Storage Claim this business

Shannon Prudeon Google

4 months ago

1 Star – Extremely Disappointed I would never use All My Sons Moving & Storage again after my experience. I had already fully packed my entire one-bedroom apartment before the movers arrived. The only things they needed to do were take apart my bed frame and one desk and move my already packed boxes and furniture. Somehow I still ended up being charged nearly $950 total ($100 deposit plus over $850 moving charges) for what should have been a simple move. The movers texted me at 8:33 AM saying they were only 25 minutes away but did not arrive until around 9:15 AM after repeatedly passing my apartment complex and wasting time trying to reposition the truck. Once they finally arrived, more time was wasted before they even started moving anything. I was then billed until 1:15 PM even though paperwork was signed around 12:14 PM and the move was basically already complete except for bringing up my mattress. The timing on the paperwork and actual move do not add up. I was also charged for 3 full rolls of tape and extra packing materials even though I had already packed and taped my own boxes myself. Some boxes were even left untaped by the movers. One of the worst parts was discovering that one of the movers had gone through my personal drawers and belongings without permission. I intentionally placed personal paperwork and items in certain drawers and discovered everything disturbed after unpacking. On top of that, my mattress was damaged during the move and now has springs protruding from both sides that were not there before. To make matters worse, the company repeatedly tried to get me to sign settlement agreements for only $53, then $103, then $153 in exchange for releasing all claims against them and keeping the matter confidential. I refused because those amounts did not even come close to covering the disputed charges and damages. I also have a witness who was present during the move and observed the delays, handling of my belongings, and conduct of the movers. Very disappointing experience overall. I would strongly recommend taking photos, documenting everything, and reading all paperwork carefully if you choose to use this company. I’ve added pictures that show my already packed items and the others show that there is no brown tape on my boxes from this company! I also am showing the drawer that was ransacked by the older guy who made the younger guy move everything while he did absolutely nothing! And had the audacity to tell me he was working on his off day and tips are appreciated. Mind you this was a one bedroom apartment.🚨🚨🚨DONT USE THIS COMPANY THE MOVERS TELL CUSTOMERS TO USE OTHER STORAGE FACILITIES BECAUSE THIS COMPANY OVER CHARGES YOU! 🚨🚨🚨

Mary Rodriguezon Google

a month ago

DO NOT RECOMMEND Strongly do not recommend. I initially called and set up a two person move and was quoted 174 for 1.5 hours with two men. I only needed a server table, wood chest, two bed frames, two dressers, a tv stand, a tv, and a sofa sleeper moved. I had already disassembled the beds and removed the drawers from both dressers. They tried to upsell me to 3 men and I said no. Then 3 days before the move they call me and say we have you scheduled for 3 men at 224 for 2 hours. I said okay whatever. I didn’t bother to look at the quote and I should have. On move day these guys show up, move very slow act like they are taking care of my items. They obliterated a bed frame, cracked the wood on the chest, and messed up a leg on my server table. Then charged me $980. I was flabbergasted. I paid because they did the job, but they definitely scammed me on billing. They billed 224 per hour plus 224 for their “hour” commute to and from my location. My original destination was 10 min from the place I moved to, they had stopped at a storage which was also 10 min. To pick up the server and chest. There is no reason for it to have taken 3 hours.

Janaina Izabelon Google

a month ago

Hi, They just finished the move. I was in the bathroom and when I left to check I could see that my lamp is damaged, my mattress cover (it’s good that I have one) and my coach is also damaged. I moved from one bedroom apartment. No boxes, no clothes, no kitchen small things or appliances and still we ended paying $1375.17. I paid for insurance, tomorrow I will call them and check what they will say. I have pictures of before too. For example I put the picture of the lamp and how it wasn’t damaged before the service, it was straight. We even tried to fix, but it didn’t come back to 90•. I also put the photo of my white sofa not totally covered almost touching the floor and the lateral damage. And the damaged bookshelf. Yes, we paid an extra charge for material as cover (like small carpets that they probably have as permanent material- what isn’t a problem as long is clean) and tape. It was raining, and the first furniture weren’t covered and got wet. When I entered the truck to check I could see my chairs wet and I need to say to them to cover the remaining stuff. Like… they are professionals and the company has a name with several good rates, I didn’t think that I need to work as their supervisor. And I need to do pregnant with almost 9 months. I tried to call one of the guys (but no one answered), so I would be able to solve the problem directly with him and just keep quiet, things happen - as he said (he also turned to me, in front of my husband and the other 2 guys and said: I got your back) . Actually when I paid the $100 “reservation tax” I said that I want the work to be done in the morning, they said no problem. They didn’t call me to schedule the time. I tried to call to schedule 2 days before, they said they would return the call, they didn’t. Then, I called one day before and they said they could only schedule at noon. And actually in a window between noon to 3pm. They only arrived 3:15pm. And they finished 7:15pm, both buildings with elevators. You know, when you’re moving for any reason, you just want to re-start… better… even if it’s for a cheaper place and then you see your things that you worked to pay be destroyed. That you trusted people because you’re paying well or at least what they requested and they just don’t care about your stuff. If you can do yourself, just do it. If you can count with people that care about you and will be careful as you would for them, just do it… because it’s hard to trust people in this world.

Scott Pearsonon Google

2 months ago

Never in my life have I had movers care less about the damage they do to someone’s property. Every hallway in the house that I was moving out of now has a gouge in the wall from where they ran something into it. Which, since they didn’t bother wrapping my furniture, a lot of my furniture now has a corresponding mark. For some reason, they thought it wise to use a dolly on wooden stairs, and managed to destroy the edge of three of those stairs. When I asked them not to, they complained that it would be hard on them. For some reason they thought boxes labeled fragile and glass were perfectly good to drop one stair at a time down 3 flights of stairs. Speaking of the dolly and unprotected furniture, I had to stop them from putting the finished surface of unprotected wood furniture against the metal edges of their dolly (which again they were planning on clattering down the stairs). Then there are the fees. When I made the reservation I asked what fees there were, they only told me about the hourly rate, the travel time, and a material fee. No mention of a fuel charge. When I got the quote I called them back and they said they took that off and there wouldn’t be a fuel charge. On the final bill, there is a $50 fuel charge. They also just took my signature from where I signed once and pasted that into all the other signature fields, essentially forging my signature across most of their documentation. When I contacted their office about this, they were completely unapologetic and acted like this behavior was routine.

Tom Engon Google

3 months ago

All My Sons Moving & Storage — Recent Experience Having utilized All My Sons Moving on three occasions over the past two years, I can attest that my first two experiences were consistently positive — which is precisely why I continued to engage their services. For my most recent move, as a returning customer, I received a 10% discount on the standard rate of $165/hour for a two-person crew. Per the service agreement, a three-hour minimum applies, inclusive of one hour for transportation. Additional charges include a fuel surcharge of 25% of the total bill, as well as materials such as custom-packed boxes and shrink wrap. The final invoice for 4.5 hours of labor and transit, plus one wardrobe box ($50) and two TV boxes ($23 each), came to $989 — consistent with the scope and cost of my previous move. Where This Experience Fell Short Despite the comparable cost, the quality of service differed noticeably from prior engagements. A few specific concerns: Professionalism and Preparedness — The assigned crew members had four and six months of tenure with the company respectively. One arrived visibly fatigued, to the point where I felt compelled to offer coffee. They also arrived approximately 15 minutes beyond their stated arrival window. Efficiency and Conduct — One crew member was frequently distracted by off-topic commentary, which slowed the pace of the move. This raised concern about whether the delays were inadvertent or reflected an intent to extend billable hours. Improper Use of Packing Materials — Adhesive tape was applied directly to finished wood furniture and television sets, leaving visible residue upon removal. This was not an issue with any previous All My Sons crew. Incomplete Reassembly — My king-size bed frame was not properly reassembled; multiple headboard screws were left insufficiently tightened. Closing Remarks Whether I engage All My Sons Moving in the future will depend on how the company responds to these concerns. The Houston area offers a wide range of moving services, and while I had regarded All My Sons as among the better options, this experience has given me reason to reconsider. If you have had a satisfactory experience with a local moving company within the past six months, I would welcome your recommendation. Thank you.