Firestone Complete Auto Care Claim this business

Remy Pon Google

a month ago

I went for the full check and repairs. I had over $1,800 on repairs. I also mentioned that my vehicle would not turn on. I also told them to check the starter, and I paid. They said they didn't know. Basically, until I get stalled. And I did! I was stalled. I am a busy person, and I need my vehicle. A mobile mechanic diagnosed the issue. Alternator. I told Firestone my battery was drained faster. They could have been diagnosed it by taking the battery terminals and testing the alternator. 😑 I said to check and left it extra time to check it. I'm disappointed. I made good money to meet my clients with my vehicle, and I got delayed stuck on the freeway. Also, Firestone did not check my fluids! No brake fluid, no engine coolant, minimum coolant on the reserve. I was not told. I paid for the check-up. What if I never checked. I would have paid for the fluids. I need Firestone to actually want to help find the issue. But, unfortunately, I can't trust. I will only go for tires. 😔

Jose Leyvaon Google

3 weeks ago

Potential customers beware!!! I went in and spoke to Ivan, the manager, at Washington Ave location about four new tires, etc. and we finalized a deal. The car was left there and I was told it would be ready around 11 AM. I went back at 12:30 because I had not heard anything from them. Turns out they didn’t even have the tires and were waiting on a shipment from the warehouse!!! I was never provided this information. When we called back at 2:30 PM the shipment still had not arrived. I wasted an entire day waiting on this service. I showed up again at 5:30 PM and the car was ready but no one bothered to call me. I asked for a discount (I wasn’t asking for a major discount) as my day was gone because I had to wait. Ivan stated that he couldn’t provide a discount. I showed him a case # that I had because I had filed a complaint. He basically laughed and said he had been there a long time and any higher ups would still be dealing with him, basically saying without saying that he didn’t care. The lack of communication skills is very apparent at this location.

N Pon Google

4 weeks ago

Where to start... had an appointment at 9am dropped vehicle off promptly for oil change and front brake pads. Was told it would be a couple hours. 2pm phone call to tell me I need rear brake pads too. I agreed to work they advised around 530-6pm. Okay, that's fine. Finally a phone call around 530pm telling me the front brake pads that they installed have a defect and my vehicle will not be completed. I reluctantly agreed to leave my car there overnight. They promised the new parts would be there around 930am and vehicle completed by noon. I wait until 11am to call. Another manager (Ivan) working told me it wasn't his fault my car wasn't complete that the parts hadn't arrived. That it was like blaming FedEx for not making a delivery. I go over to the store. The manager Ivan then tells me that next time they will just put the defective parts on my vehicle and let me leave. They have no explanation why they didn't know the front brake they had installed the day before were defective until after they told me the front was complete. I waited for my vehicle which was completed by 1pm (following day) The manager working on Saturday was rude and smart mouthed. Clearly has never had any customer service training. I have used this location for oil changes. They are always slow but this is not acceptable especially when management is rude and inconsiderate. DO NOT WASTE your time by going to this location! Go elsewhere! Oh also, on Friday when I dropped my car off someone I know was there since 8am had an appointment for oil change and it was 915am and his vehicle had not been touched. They said waiting on an oil filter. If you know you're doing that oil change have an appointment why not get the oil filter before hand?? My friend left took his vehicle elsewhere.

Jake Vasquezon Google

3 months ago

I am extremely disappointed with my experience at Firestone Complete Auto Care on Washington Avenue in Houston, Texas. I brought my vehicle in on four separate occasions for the exact same A/C problem, trusting that your technicians would properly diagnose and repair the issue. After more than four visits and over $2,000 spent on repairs, my air conditioning still does not work. The fact that I have repeatedly returned for the same unresolved issue demonstrates a complete failure in diagnosis, repair, customer service, or all three. Each visit resulted in additional charges and assurances that the problem had been fixed, only for the A/C to fail again. As a customer, I have invested significant time, money, and trust into Firestone, and I have received nothing but frustration in return. It is unacceptable to spend thousands of dollars and still be left with the exact problem that brought me in the first place. What makes this situation even worse is the lack of accountability. After four opportunities to correct the issue, I am still driving a vehicle with a non-functioning A/C. No customer should have to repeatedly return for the same repair while continuing to pay for unsuccessful attempts to fix the problem. At this point, I am requesting immediate contact from the Area Manager responsible for the Houston, Texas Washington Avenue location. I expect a direct review of my repair history, an explanation of why this issue remains unresolved after four visits, and a fair resolution to this matter. I can no longer recommend Firestone based on my experience. Four visits, over $2,000 spent, and a broken A/C is simply unacceptable.

nicole estradaon Google

5 months ago

Had a great experience at Firestone and wanted to recognize Ash and Ray for their exceptional service. Ash was the one who answered my initial call. He got me scheduled quickly and took the time to answer all my questions in a friendly, professional, and approachable way. When I came in for my appointment, it was Ash again who kept me updated throughout the process and made sure I felt comfortable asking anything that came to mind. He also brought in his manager, Ray, who explained everything in detail and walked me through the areas of concern without making it overwhelming. Both of them made sure I understood not only the services I was getting done, but also what was simply being recommended, which I really appreciated. Even on a busy day, they were attentive and never made me feel rushed. I chose to stay while my car was being worked on, and Ash regularly checked in. Both Ash and Ray brought a great sense of humor to the experience, which made everything feel more relaxed and comfortable. As a woman, I really appreciated how at ease and respected I felt throughout the entire visit. Ash’s lively energy paired with Ray’s professionalism made what could have been a stressful experience feel easy and informative. I would definitely come back because of them.