Jiffy Lube Oil Change Claim this business

Kathleen Driscollon Google

4 weeks ago

Took my car in for an oil change and overall check up before a long driving trip. Everyone was helpful and informative. They called me with a price that was fair and had it all done in an hour. I couldn’t have been more pleased.

Nick Baliscticon Google

5 months ago

I’m honestly very disappointed, this is the only shop I take my car to get an oil change and tire rotation for them not to tell me this wheel hub has messed up studs is crazy. Found out at another shop I was running on three wheel studs. Only like 2 guys I’ve seen really know what they are doing. The rest shouldn’t be touching cars period. I’m sending my complaint to corporate this is unacceptable. The Hispanic gentleman upfront is very professional and sounds like he know what he is talking about unlike last time I took my car to get brakes , the white guy with shades and backpack with short shorts couldn’t even tell me the issue that one time with my car sounded like he’s never really worked on cars. The white chubby guy told me he was a higher up for the shop. What a joke.

Joel Pereiraon Google

2 months ago

The employees were nice and did the oil change pretty quickly. But I was surprised to see a fully synthetic oil change ring up to more than $200 for my sedan. The change of the engine and cabin air filters were about triple ($20 vs $60 each) of what you can buy it for at AutoZone, which is extremely easy to replace.. I was unaware of the price when I agreed to the replacement. Additionally, they recommend my next oil change at 4000 miles for fully synthetic oil. A simple Google search will show you that fully synthetic oil can easily run up to 7.5K to 10K Miles in a normal car. I know this is no fault to the employees - but a corporate strategy to get customers back in sooner, so be careful of these up-charges and slimy recommendations when you get your oil changed.

Juan Gon Google

a month ago

I want to point out that the staff was very attentive, and I don't want to be disrespectful, but I do want to share my experience with this particular shop. I've had this car for 5 years with no problems, but very next day after an oil change my car had major issues. I took it back and was told that the service performed had nothing to do with it... So we'll never know if it was bad luck, a coincidence, or something else. On a separate topic, both times I picked up the car, the seat was completely soaked in sweat from whoever worked on the car. While I understand this is a hot and humid city, I'm not exaggerating when I say it was soaked... very uncomfortable, fortunately I was lucky to have a towel to cover the seat. Just a recommendation, maybe use a plastic cover.

Asiah Caldwellon Google

3 weeks ago

Highly disappointed with my experience at this shop, and I will not be returning. I originally came in because AutoZone diagnosed my check engine light as an O2 sensor issue. Jiffy Lube quoted me approximately $300 to replace the upstream O2 sensor on my 2013 Kia Forte. At the time, I didn't realize how high that price was, especially considering the part itself cost around $60. My mom and I (both women) agreed to the repair because we trusted their recommendation. During the repair, Brandon repeatedly told us the sensor was "hard to reach," and later said they had difficulty locating the part. I ended up leaving my car overnight. When I picked it up the next morning, I was told that if my check engine light came back on, it would probably mean the other O2 sensor needed to be replaced. About 10 minutes after leaving the shop, the check engine light came back on. Three months later, I returned because I needed my vehicle inspected and the light was still on. This time I was quoted $335 to replace the downstream O2 sensor near the catalytic converter. Although the price seemed high, I agreed because I wanted the repair completed. Unfortunately, the experience only got worse. I waited about an hour for the part, then another hour after they discovered they had ordered the wrong part. I was then told Brandon's manager was coming, so I waited again. After the manager arrived, they performed another diagnostic and suddenly told me my entire catalytic converter needed to be replaced for approximately $1,700. When I questioned the diagnosis, they lowered the estimate to $1,400. I called my father because something didn't seem right. I was told the downstream O2 sensor couldn't be replaced because of its connection to the catalytic converter and that replacing the entire catalytic converter was my only option. I declined the repair and took my vehicle to another mechanic. That shop simply had me purchase the correct downstream O2 sensor for about $120 and charged me only $40 in labor to install it. The catalytic converter did not need to be replaced. However, after that repair, my check engine light was still on. I had another diagnostic performed, which showed that the upstream O2 sensor previously replaced by Jiffy Lube was now the source of the problem. Although I was hesitant to return because of my previous experience, my father spoke with Brandon, so I brought the car back. Walking in, I asked for Brandon but he was not there. Before anyone even looked at my vehicle, the employee at the front counter said he remembered me from the catalytic converter estimate and immediately started talking about another customer's catalytic converter replacement, stating that he leaves in an hour and that I needed to get my car in asap for that repair. I explained that my issue was different and provided the AutoZone diagnostic paperwork and informed him that I was not paying $1,700 and would just look into other car options at that point. He started sales pitching about how it would be better than buying another car but at that point I knew. A technician I had never met before or seen throughout my 3 visits inspected the vehicle and told me the wiring near the upstream O2 sensor that Jiffy Lube had previously replaced was damaged in which they probably damaged it themselves trying to reach it. He said they don't perform wiring repairs and that I would need to take it to another shop. I specifically asked whether my catalytic converter was actually the problem after all, and he confirmed that it was not. As I was leaving, the same employee who had been at the front approached my car after the man gave me the okay to leave and questioned me about what the technician had told me, specifically asking whether it was my catalytic converter. Between the high repair quotes, the incorrect recommendations to replace my catalytic converter, the excessive wait times, and the conflicting diagnoses, I no longer have confidence in this shop and don’t think anyone should. I will not be recommending this location based on my experience.