John’s Xpress Lube Claim this business

Levely Casteloon Google

4 months ago

Great value. Great service. Had my car detailed and they did an awesome job. Also had tires replaced and oil changed. Happy with everything.

Pri prion Google

4 months ago

I am extremely dissatisfied with the service I received from this mechanic shop. I originally brought my car in because the rear portion of my car’s roof was leaking, and water was coming out from the back panel/trunk area inside the vehicle. I never told them that the sunroof itself was leaking. After inspecting the vehicle, they told me the issue was caused by clogged sunroof drains and blocked drainage lines. Originally, they quoted me around $750 for the repair, but then later agreed to do the work for about $550. I paid the amount and was assured the problem was fixed and that the vehicle would no longer leak. Unfortunately, the leak was still there immediately after the repair. When I brought the car back, they told me they would “take care of me” and look into it further. However, the next day I received a call saying that I supposedly needed an entirely new sunroof because they had found a crack in a component associated with the sunroof. They quoted me around $1,500 for the repair, including about $750 just for the part. What upset me the most was that this “crack” was never mentioned during the original inspection, even though they had already worked on the drains and charged me significant labor costs. When I questioned why the crack was not discovered the first time, they claimed the clogged drains caused it. I explained that if they were already servicing that area, they should have identified the issue during the initial repair instead of charging me for work that did not solve the problem. I decided not to continue arguing and picked up my vehicle. After doing more research, I found a sunroof/moonroof and windshield specialist with over 40 years of experience. He thoroughly inspected the vehicle and fixed the leak for a fraction of the price I was quoted here. More importantly, he told me there was NO crack in the sunroof and that I did NOT need an entire sunroof replacement. He even fixed a loose sunroof glass issue and identified the real source of the leak — which had nothing to do with the sunroof itself. The actual problem was around the satellite antenna area and surrounding seals on the rear portion of the roof. Looking back, I wish I had paid more attention to other reviews because several people mentioned similar experiences: incomplete repairs, misdiagnosed problems, and being asked to return repeatedly for additional costly work. Based on my experience, I cannot recommend this shop.

Michelle-Rene' Brownon Google

2 months ago

Every time I come in these guys are always incredibly professional and quick to assist. They know their stuff! I trust them with all my car needs. Great place - Highly recommend!!

mv zuilekomon Google

a month ago

Went in to get my transmission electronic valve body replaced. They were knowledgeable and helpful. Initially I was given a higher quote than expected, but it seems to be an error by their part supplier. After clarifying what part was required we were able to agree to a reasonable quote. Will visit again for my car servicing

Maddie Cooperon Google

a month ago

Great experience! They were able to get me in right away and were super friendly, quick, and helpful. The whole process was easy and convenient, and I really appreciated the great service. Definitely recommend John’s Xpress Lube!