Heights Eye Studio - Optometrist in Houston Heights Claim this business

Nick Nashon Google

2 months ago

I had a fantastic experience at Heights Eye Studio! From the moment I walked in, everyone was attentive to my questions and concerns. Jajuan and Stacy were especially outstanding! They provided exceptional service at the front desk and made choosing my first pair of frames an enjoyable and stress free experience. Their professionalism, patience, and friendly attitude truly made a difference. I highly recommend Heights Eye Studio to anyone looking for excellent eye care and outstanding customer service!

alison sulaon Google

2 months ago

Me and husband experienced a small scheduling mishap and the team at heights eye studio were able to fit us in to be seen regardless. We had a quick and thorough eye exam and we were both very pleased with the selection of glasses. All together im very happy with my experience here. Definitely recommend

Gabby Pulidoon Google

a month ago

From the moment I walked in, the service was top-notch. The front desk team was friendly and made check-in easy. The doctor is extremely knowledgeable, explained every part of the eye exam clearly, and answered all my questions. The staff also helped me pick out the perfect pair of glasses that fit my face and budget. Easily the best eye care experience I’ve had in Houston

darrell simoneauxon Google

7 months ago

Heights Eye Studio presents itself as a high-end optical boutique offering exclusive designer frames and five-star service. While their selection of designer eyewear, including brands like Gucci, is impressive, my overall experience has unfortunately not reflected the level of service they advertise. I recently purchased a pair of Gucci glasses from this studio. After nearly a year, the frames required adjustments and had to be sent overseas for repairs. The amount of time it has taken to receive my glasses back has been excessive and unreasonable. For a business that promotes quality care and premium service, I expected a much faster and more efficient process. In addition, I did not feel genuinely valued as a customer. The service felt transactional — as if the focus was solely on making the sale rather than building a relationship or providing continued support. From the moment I walked in, I felt judged, as though assumptions were made about my ability to afford the glasses. That perception alone significantly impacted my experience. Pricing is another concern. The markup on frames appears unnecessarily high compared to other optical studios offering similar designer brands and services. Because of these issues — slow repair turnaround, lack of attentive service, and pricing concerns — I would rate Heights Eye Studio 2 out of 5 stars. I would recommend exploring other eye studios if you are looking for respectful customer service, transparent pricing, and efficient care. This will be the last time this business receives money from me or my family. They promised me a glasses time pick up 1 hr before closing. When I called and shared my eta. They told me they would be open until 2:15 PM. After arriving on time. The whole business was closed down and the cleaning lady’s were cleaning. This is poor customer service. Refer to my images below 👇

Michael Conklinon Google

a month ago

> Heights Eye Studio provides a fantastic experience from start to finish. The office is exceptionally clean and well-maintained. The doctor is knowledgeable, helpful, and takes the time to explain everything thoroughly. Additionally, the staff is super helpful and made selecting the right frames effortless. Highly recommended! >