Pickleball Express Claim this business

Linda Floodon Google

a month ago

Brett and Jing in the racquet department helped me with my string tension, grip and string color. Brett explained the features of the racquet. They were both very informative and very patient with me while I made my decisions.

Hope Whitneyon Google

5 months ago

Very helpful, friendly customer service from Empress, Grecia, Alex and Braxton. I’m new to tennis and they helped me find everything I needed to get started.

Sebastián G Martinez Serranoon Google

5 months ago

Brian was very patient with us he got us all the sizes we needed very fast and he was very honest and friendly we defenitly need more employees like him.

Linh Tranon Google

3 months ago

I had a very disappointing experience with Pickleball Express. I ordered a pair of Babolat Jet Mach 3 Wide shoes in Black/White and waited quite a while for my order to arrive. When the package finally showed up, they sent me the wrong color entirely — I received a blue pair instead of the black and white version I ordered. What made the situation even more concerning was the packaging. The shoes arrived in an old Nike shoe box rather than the original Babolat box. It honestly looked like someone had removed the original packaging and repackaged the shoes themselves. As a customer, this raised serious questions about the condition and authenticity of the product. I immediately called customer service and was told to contact them via email. I followed their instructions and sent an email. After receiving no response, I sent a second follow-up email. Again, no response whatsoever. Receiving the wrong item is frustrating enough, but receiving it in non-original packaging and then being completely ignored by customer service is unacceptable. At this point, I feel misled and very disappointed with how this situation has been handled.

Lane Tangon Google

5 months ago

Ismael was awesome, helped me with shoes and answered all my questions. I had asked him about four pair of shoes and asked to try all of them on. He was super patient and informative.