Evolve Health - Foot & Ankle Claim this business

Catherine Tayloron Google

2 months ago

I wanted to share my experience so others can be aware before making an appointment. My husband and I went to this foot doctor’s office on Monday as self-pay patients since we did not have insurance. We were told the visit would cost $250 just to see the doctor, which already seemed high, but we were willing to pay. However, when we asked what the additional costs would be if the doctor needed to perform any services during the visit, we were told they could not provide even a rough estimate and that we would simply receive a bill afterward. That was concerning because, as a patient, you should have some idea of what you may be charged for before agreeing to services. Being told that additional charges could be added and that we would just have to wait for a surprise bill in the mail did not feel transparent. Because we could not get clear answers about pricing, we decided not to move forward with seeing the doctor. The office did reimburse the $250, and we received a receipt confirming the reimbursement since no services were provided. However, the next day I received an email stating that I owed $250, which directly contradicted the receipt I had received. I attempted to contact the corporate number listed in the email, but I was unable to reach anyone. I also contacted the office, and they were unable to get in touch with the billing department/corporate office either. This experience left me feeling frustrated and concerned about the lack of communication and transparency. I am sharing this review so others can ask questions, understand the billing process, and be fully aware of potential costs before receiving services.

Jamie Farquhar-Rizzoon Google

2 months ago

Update: Dr. Bajwa returned from vacation on Monday, ignored all the emergency messages and notes and called and left a message to let my Mom know that she "does have a bone infection from the pin and we should keep an eye on the toe"... the same toe that the hospital CUT OFF this weekend. (They may care for your health but only Mon-Fri 9am-4pm, after that you're on your own.) Original Review: This is a company out of Texas and Florida, be prepared to not be able to get ahold of ANYONE after hours. Dr. Tarunjeet Bajwa put a pin in my Mom's already infected toe and the infection spread to the bone. She got a MRI on Monday but they didn't even bother to respond until Thursday. After calling them over and over for 4 days they finally told us to go to the ER. She had to have an emergency amputation on the toe with the pin in it. A substitute doctor from Evolve finally called us on Friday, way too little way too late. We are now in good hands with a local podiatrist from Memorial Hermann. Dr. Bajwa made a mistake, unfortunately it cost my Mom her toe. I would avoid this organization, they are not interested in your health enough to have anyone on call during an emergency situation.

L Roweon Google

3 months ago

I find Dr.T Bajwa to be personally engaging and competent. I was delighted when his first line of recommendation to treat my complaint was to use a topical treatment first.He continued by stating that he would recommend this treatment first instead of adding another prescription which at my age I didn’t need. I appreciated his medical approach…Laura R

Wilfrido Solanoon Google

4 months ago

Dr. K was very kind and considerate to my daughter, she clearly explained the care she should take to have a speedy and safe recovery. Wait time was very reasonable both times we've visited this practice. I recommend it without reservations

Gia Mon Google

4 months ago

Dr Bajwa is very friendly, patient, and takes time ti answer questions and a very good doctor. The one thing that needs to be improved is the communication between Dr B. and his assistant. During our appointment he said he was going to provide me with a boot that would stretch my foot, recommend a cream to use and give me information for another doctor to see for nerve damage. None of this was communicated to his assistant. When I checked out I asked about these three things and the nice assistant had to go back and ask Dr B. I walked out with the foot stretching boot but was told the other 2 would be provided to me by the end of the day. Communication is extremely important so each patient is provided with everything they need before leaving the office.