CK Pools Claim this business

Jeffrey Cosolaon Google

5 months ago

We recently made the decision to cancel our pool service with CK Pools, and I wanted to share an honest, balanced review based on our experience. Initially, we appreciated the team's responsiveness and willingness to work with us. CK is generally professional and supportive, and we’re grateful for the help they provided our family, both recently and during our previous time in Houston. Unfortunately, over the past several weeks, the quality of pool care declined significantly. The condition of our pool water worsened to the point that we decided to have it independently tested, and the results showed several concerning chemical imbalances. This aligned with what we were seeing visually, despite CK's service reports consistently indicating stable water values. We were also concerned about the level of attention during service visits. Their weekly technician often spent less than 10 minutes on-site, which raised questions about how thorough the maintenance was on our full-service plan. In our view, this likely contributed to the issues we experienced. Another factor in our decision was that the service did not live up to the advertised “No Algae” guarantee. Despite ongoing maintenance, we experienced visible algae issues (our pool went from crystal clear to emerald green) coinciding with their service period, which further reflected the gap between expectations set and actual results delivered. Additionally, we made multiple attempts to raise these concerns and seek clarification on the discrepancies we were observing. Unfortunately, these efforts did not lead to meaningful changes or resolution, which added to our frustration and ultimately influenced our decision to cancel service. While we appreciate the effort and professionalism shown earlier on, the inconsistency in service and severely declining results ultimately led us to move in a different direction. We wish CK Pools the best but do feel like we deserved better care, service and attention to detail.

Corey Reelon Google

6 months ago

Kevin with CK Pools has been taking care of our pool for approximately 2 months. He does an amazing job and it gives us great peace of mind that our pool is always in the best condition possible thanks to Kevin. He also takes the time to answer my random questions and help educate me along the way and I truly appreciate that!

Andrew Jolivetteon Google

10 months ago

Michael always does an exceptional job with our pool. Always punctual, he is a good communicator who always has our pool sparkling! If we ever need other services he lets us know in advance. We highly recommend him.

William Evanson Google

6 months ago

Nolberto is hands down the best pool tech I’ve ever worked with. He’s reliable, thorough, and takes real pride in his work. Every time he comes by, the pool looks spotless and perfectly balanced. He communicates clearly, shows up when he says he will, and never cuts corners. It’s rare to find someone this consistent and trustworthy. If you want your pool taken care of the right way, Nolberto is the guy. Highly recommend.

Bryan Panjavanon Google

10 months ago

Benedict always services our pool and does a great job! Takes pics shows us readings and adds the right chemicals. Pool is nice and clean and perfectly balanced