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Holly Fleischmanon Google

2 months ago

Bud came out to clean our filter and he went above and beyond that service call. After he opened the filter, he noticed the main pipe was broken off inside and he personally drove to their equipment distribution canter (45 min each way!) to obtain the part so he could fix it that day. He then made sure that another tech came out to vacuum our pool (because of the filter issue) and he didn’t rest until our pool was sparkling clean again. We will definitely use Bud and Poolie again!

D Jeromeon Google

2 months ago

I would not recommend. They were phenomenal as Pit Stop but the level of service declined over the years and I was a customer since 2021. They over charge for the level of work, they do not go above and beyond for their customers. The weekly Pool cleaner always did the bare minimum. After I complained I received before and after pics and a summary of the work done but I should not have to complain for that to happen.

Rich Kon Google

7 months ago

HIGHLY RECOMMEND AGAINST USING THEM!!! I dumped them several months ago, but felt It was important that I leave an approriate review as they offered me 50% discount to come back. NEVER! We were clients for years with the former owner prior to Poolie's acquisition. After basically changing all of the equipment out, with the exception of the heater, on a pool 15 years old, Poolie determined my heater was non functional. As I am an avid runner and use it daily, I knew this was fictional. Long and short, a greater than $2000 quote to fix something that was not broken! Their "technician" had messed with the schedule to make it appear non-functional. The GM stated "learning lesson" which I appreciate, but that was one of a list of items. ironically, pool has never looked better since I have changed from them and fictional work still not completed.

Raquel Gaytanon Google

a year ago

Our pool was in serious TLC and as first time pool owners, we had no idea what it actually took to maintain one. Visibly, the water was perfect, however lurking within, the pool chemistry was dangerously off. I got on Yelp to find professional help and Pit Stop Pool Service fit the bill. Everyone from Sheri (office) to the service technicians, Edward, Kyle, Ricky & Alex have been pleasant. Knowledgeable, friendly and professional. Our previous pool guy wasn't doing the necessary things to keep our pool safe and ready for enjoyment, needless to say, we did have to drain the pool, clean and start fresh. Now that we've hired PSPS, we trust they will keep our pool well maintained, safe and we're definitely looking forward to finally enjoying a nice swim in our new pool.

Beverly Petzolton Google

2 years ago

I was plaqued with all the problems in the book. Mold- black, mustard, and of course green. My chemicals were impossible to balance and I could not keep chlorine in my pool. Pit stop sent Allysa to give my pool the face lift of the century. The before and after photos are INCREDIBLE. They depict the drastic difference from before (disgusting!) she touched anything to after (very last photo) as she made the impossible, possible. No algae in sight (starting it was COVERED in algae)!, clarity after she cleaned our filter, and balanced water which makes our swim comfortable and so enjoyable. We cannot thank pitstop and allysa enough for transforming our pool! What we could not enjoy before has become such an incredibly inviting atmosphere!