Bayou City Luxe Claim this business

Ivan Sanchezon Google

a month ago

I would give 0 stars if that were an option. Bayou City Lux has repeatedly refused to take responsibility for the issues their tenants experience. Instead of providing solutions, they continually shift the blame to their contractors, leaving tenants caught in the middle while no one accepts accountability. We have been without air conditioning for over two weeks, and no one has been able to provide a clear timeline for when it will be repaired. We also experienced a water leak that damaged our mattress, and despite reporting it, we have yet to receive any meaningful response regarding reimbursement or compensation. To make matters worse, the contractors they send have repeatedly arrived without notice and have left behind messes for us to clean up. We have also been dealing with a rodent infestation in the attic for over two months, yet the problem remains unresolved despite multiple requests for service. What is most frustrating is the double standard. Bayou City Lux has no problem sending rent reminders and expecting payment before it is even due, but when tenants need repairs for issues that are clearly their responsibility under the lease agreement, communication becomes poor, timelines are nonexistent, and accountability disappears. The lack of urgency, professionalism, and concern for tenant well-being has been extremely disappointing. After weeks without air conditioning, property damage from a leak, an ongoing rodent problem, and consistently poor communication, I cannot recommend renting from Bayou City Lux. My experience has been far below what anyone should expect from a property management company.

Deep Cleaning Services Texas LLCon Google

3 months ago

⭐️⭐️⭐️⭐️⭐️ Working with this property management team has been an outstanding experience. Their communication, professionalism, and attention to detail truly stand out. They care deeply about both the property owners and the guest experience, making every process smooth and organized. We appreciate the trust, respect, and consistency they show in every project. It’s always a pleasure working together, and we highly recommend them to anyone looking for reliable and high-quality property management services. Looking forward to continuing our partnership!

Jason Hassounaon Google

8 months ago

First time Ever I give a bad review on my account. But I have to. When you visit a property for 1,100 plus for two nights you would expect little more upkeep. 54 degrees outside and the house is 61 degrees because heater doesnt work! Outdoor fire place out of propane gas. And Heated pool for the morning is full of mold and algies. “All documented in pictures that I attached here” I had to take my infant to hospital that night because she had fever of 101.5 degrees she is 20 months old. And I sent picture of that to the host. The host kept promising someone will come to fix the A/c for 6 hours and blaning it on that it was Sunday. Then we had to checkout early to take my daughter to hospital and host agreed to refund “pretty much” EVERYTHING EXCEPT cleaning fee and taxes. And once airbnb reached out and I spoke to him/her they said oh host agreed for 100% of second night “we didnt use it because we chexked out after first night” and 50% of second night. Then host said I said “pretty much” not everything. Please look at the cleaning level and maintenance of this house and you decide if thats a place you would take your kids friend and family too.

Dee Fon Google

8 months ago

I stayed at one of their Airbnbs last week, and it was one of the worst experiences of my life. The pool was dirty, the house wasn’t properly cleaned, and the heater didn’t work. A lot of things in the house were also broken. For example, the garbage cabinet wouldn’t open properly and had to be pushed out by hand, the attic was left open despite knowing I have kids (which is extremely dangerous), and there was even a drill left by the bathtub. Their customer service was awful! they barely attempted to fix any of the issues and responded carelessly. I would never book with them again.

Fahad Jawedon Google

a year ago

Extremely Disappointing Experience – Not Worth the Hassle We stayed at “Cozy Modern Retreat | 10 Mins to Heights & Downtown” and unfortunately had one of the worst rental experiences. First, the welcome email lacked the correct check-in information, which created unnecessary confusion upon arrival. When we finally entered the home, we were immediately hit by a strong smell of trash left behind by previous guests — which had not been removed as promised. To make matters worse, the house was 90°F inside when we arrived. The AC took hours to even begin cooling, and it was still 81°F at 1 a.m., making it nearly impossible to get a good night’s sleep on the first night. Despite assurances that the trash would be picked up first thing in the morning, it wasn’t removed until around 5 p.m. the next day — well after we had already spent a miserable day in the property. We chose this place expecting a relaxing stay, but it turned out to be a nightmare. We were told we would be reimbursed for these issues, but so far, those promises remain unfulfilled. I hope this review helps future guests make an informed decision, and more importantly, I hope the management takes this seriously and improves the quality of service they provide. Guests deserve better, especially when paying premium price.