Keener Management Claim this business

Nichole Diazon Google

4 months ago

If i can give zero stars I will. I've lived at The Villas at Valley Ranch for 2 years now and it has been nothing but problems. They switched management a few months after I moved in back in 2024 and it has just been hell. The current manager and assistant manager are extremely passive aggressive whenever you try to address any issues you have. If I'm paying damn near $1750 for rent, I expect the customer service to be superb. Last year my car was in the shop, so I was borrowing a car from a family member. I made sure to stop by the front office and add the vehicle to assure I didn't have any issues. At the time I was given the parking pass, I was not aware it was a sticker that had to be placed in the window since it looks like any ordinary piece of paper. After coming home on a Saturday night, I realized my vehicle was gone. I had to wait until Monday morning to figure out what happened to my car. The excuse they gave me was that I didn't have the parking pass even though it says I do in their system. The assistant manager Ana decided to argue with me and raise her voice stating, " This isn't my fault, it was the previous management that didn't upload the car's info into the database the tow truck company uses." I was so appalled at the fact that she was yelling in my face instead of trying to figure out a solution to the problem. I told them I was not going to pay for them to release my car since it was their negligence to fully check the database. After some back and forth they decided to release my car. We decided to renew our lease (which was a mistake.) I come to realize that I had no way to access our new lease agreement. I went up to the front office and when they tried to give me a copy, they told me they don't have the original. It shows in their system that we renewed but they weren't able to find the original documents that we had signed. There have been so many incidents with the management at this apartment complex and it just ridiculous. I'm so tired of their excuses and condescending attitude whenever you try to speak to them about anything. You would think paying so much for rent for " Luxury Apartments", it would be a great place to live. The management is foul, the maintenance is lazy, the so-called amenities are never able to be used. Steer clear from any business that uses Keener management because they won't care about you as a resident.

Mohammad Faizion Google

3 months ago

Friendly advice to vendors. make sure you receive your payments on time, if you haven't received payments for about 2 months you need to stop the service immediately otherwise you will never receive payments and you will not get any response from them.

Daisyon Google

4 months ago

I toured The Sophia property in person and had a very uncomfortable interaction with the property manager. While I was speaking with another staff member about income requirements, the manager interrupted and stated that my application would be denied without a screening, based on overhearing part of my situation. This was confusing because I had not applied yet and was still gathering information. When I asked for the corporate contact information, the conversation became even more tense and I was told “google it yourself”. The interaction felt dismissive, unprofessional, and left me concerned about how applicants and residents are treated here. To clarify, I never submitted an application. After this experience, I decided not to move forward. Based on my March income, I did in fact meet the requirements, but the communication during my visit made me uncomfortable enough and ultimately chose to continue my search elsewhere. I hope that in the future, they treat prospects with more respect than I was met with.

Lynda Kelley - Clineon Google

7 months ago

Miguel replaced my dishwasher & did a great job! He is friendly & fixed the issue quickly.

William Campbellon Google

5 months ago

This company enables their management to HARRASS its tenants they are not ones to trust your life with or their properties