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Christine Carteron Google

4 months ago

I had to call the police just to access my storage unit AFTER paying my balance in full. That alone should tell you everything about how this facility operates. I explained my situation clearly and even apologized if my tone came across as loud—I naturally speak loudly and was under stress trying to resolve the issue. At no point was I threatening or unsafe. Instead of handling things professionally, the situation escalated. The employee (Sarah) became overwhelmed and made repeated inappropriate comments during the interaction, rather than focusing on resolving the issue. After I paid everything owed, I was still treated unfairly and then issued a “notice to vacate” claiming I made staff feel unsafe, which I strongly dispute. On top of that, I was told I could no longer have normal gate access and could only enter when staff is present, making it unnecessarily difficult to move my belongings. No customer should have to involve law enforcement just to retrieve their belongings after paying what is owed. This felt retaliatory and was handled poorly from start to finish. I would not recommend this facility.

Eric Browneon Google

5 months ago

I’ve enjoyed renting from CSS. They have some rock stars on staff; Sarah is one of them. They are quick to help and have a variety of skills on staff that can help fix or troubleshoot just about anything you can think of. Would absolutely recommend doing business with CSS!

Justin Hon Google

a year ago

do NOT rent from the place. This place auctioned my unit without ever sending me an email or giving me a call. I always got an email or a call when my unit was passed due, then suddenly nothing. I call and they tell me even though For years i got calls and email updates on my accounts, that they aren't required to give you a call or email. They can just say they sent out letters and steal your unit. ABSOLUTE SCAM DO NOT RENT FROM THIS PLACE. i will be contacting my attorney regarding this scam of a establishment

C Sallyon Google

a year ago

I have been here before to rent a uhaul truck and that guy is pretty grumpy, but I went back to rent a storage unit - the lady was soo super helpful and friendly, and explained my options, and listened to my questions to get me the best unit for me. access was easy whenever I needed to get something from or put something in the storage unit, well lit, smelled clean throughout, the restrooms were clean, lots of carts always available to use to get things in and out, and always felt safe, even when I went over later at night to miss traffic. One day I was there and there were a number of customers there, one in particular, Mr. Gonzalez per his truck label, left trash everywhere they went - inside, outside, everywhere - food wrappings, half eaten McD's fries thrown everywhere, plastic furniture wrap, ripped styrofoam, etc. - the staff addressed it immediately (not sure if they cleaned it up or stopped them at the gate and sent them back to clean it up) but I went up to the third floor to get some stuff out of my unit, came back 20 minutes later, and it was all cleaned up. Check out was also super smooth. I called and said, this is when I'm coming to get my things, when can I check out, and boom - no problems. Highly recommend.

August Hahnon Google

a year ago

I think a lot of the reviews are outdated, I had a great experience at this Community Self Storage. Knowledgeable staff, smooth billing, and clear cut policies. Was able to reserve a truck easily and both elevators were fully functional throughout my rental period. Really appreciated the security of the complex.