StoreEase Self Storage @ FR8TXYARD Claim this business

Monty Mon Google

8 months ago

The building AND the gates are locked at 10p on the dot, but they don't tell you that. I was locked in the gates for the entire night because they only have AI for service and managerial tasks. I was finally able to leave at 9am the NEXT DAY because it was business hours again. I wasn't able to contact anyone for emergency release, and not even emergency services were willing to come help. They comped me a month for the terrible situation. Don't store your things here if you can help it.

Dawn Dittmaron Google

7 months ago

Great option for storage and super clean and easy sign up process and excellent customer service.

L Ton Google

2 months ago

Terrible is the only way to describe this place. Guess you’ll have to experience it for yourself….

Milan Aronon Google

a year ago

This was a good experience. The cost efficiency was the highlight. Sparks was quick and helpful in checking me out upon move out. Will keep my other unit

Mathew webbon Google

a year ago

This storage facility is impressively upscale, refined, and meticulously designed, with a keen attention to detail. The StoreEase staff has been exceptional, demonstrating attentiveness whenever I've reached out through the app. If they’re unavailable, the front office staff are quick to assist, appearing on a screen as if they were physically present. I was genuinely impressed by the service. Bailey, Jalen, and the entire StoreEase team I interacted with were outstanding, and I truly appreciated their professionalism. However, my experience was marred by a troubling encounter with the maintenance man. I'm unsure how this individual came to be employed here His behavior was shockingly unprofessional. I understand there can sometimes be a generational gap in understanding certain work dynamics, such as side hustles, but his actions were far beyond anything I could have anticipated. His immaturity was so extreme that it rivaled that of a child—certainly not the level of maturity one should expect from someone in his position. For context, I run a full-time eBay business in addition to my primary job. I work tirelessly to support my family, and I take immense pride in the work I do. One morning, while my colleague and I were diligently working in the unit, this maintenance worker suddenly approached, shouting at us in a completely unfounded and aggressive manner. His baseless accusation that we were living in the unit was not only wrong but personally insulting, as I have a home nearby and simply need extra space for my business. Things escalated when I ordered breakfast through DoorDash. As I was about to bring my food into the unit, this man aggressively stopped me at the door, claiming to be the property owner and ordering me to leave my food outside. His irrational behavior became increasingly hostile, and despite my attempts to calmly explain the nature of my work, he refused to listen. I was forced to leave the food at the door and move to my locker to inform my assistant of the situation. My assistant, understandably rattled, was still shaken when, moments later, the fire alarm went off. We decided to leave, and as we were exiting, the alarm abruptly stopped. It was at that moment that the maintenance man stepped out from behind an aisle, watching us exit—clearly having pulled the alarm to force us out The following day, I continued with my business, avoiding further interaction with him. But just three days later, I received a notice demanding I vacate my unit. The reason? A false claim that I was living there, which was absolutely unfounded. What’s more troubling is that I was never given the opportunity to defend myself or provide evidence of my business activities, such as my eBay account or business license. The decision was made without any consideration for my side of the story. This entire experience has been devastating. I work two full-time jobs, not for luxury, but because I have children to support and am doing everything I can to build a better future for my family. To be treated so unjustly because of the actions of an employee I had never even met before is both disheartening and deeply upsetting. Had it not been for the few staff members I spoke with during my brief time here, I would rate this facility one star. Instead, I’ve had to relocate to a more difficult-to-reach facility, as I don’t have a car—another consequence of my financial sacrifices for my family. If you’re considering using this storage facility for business purposes, especially for its 24/7 access and prime location, I urge you to reconsider until the maintenance man is replaced or otherwise removed. No one should have to endure such unfair treatment, regardless of their circumstances. I dont deserved to be treated in such a demeaning and callous manner. I hope this review reaches those who understand the importance of compassion and professional conduct. A customer-facing role should never be filled by someone who harbors such anger and disregard for others.